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Regulations on overtime and avoiding excessive overtime.

Time off in lieu of overtime and how to avoid owing too much time at the end of the year.

How flexible working could provide a more cost-effective alternative to overtime.

Overview of how using part-time employees could reduce your dependency on overtime.

Health and safety issues when managing overtime.

Advantages and disadvantages of using overtime such as a more flexible workforce.

Overtime payment rates, call-out payments, and employment contracts.

Legal issues involved in managing overtime.

Key regulations that may affect your direct-marketing activities including the data protection act, and how to ensure your activities are within the law.

Benefits of using your database for marketing purposes, segmenting your customers by their purchasing behaviours and being aware of potential problems.

Types of direct marketing tactics available to businesses including; direct mail, leaflet drops, handouts, email marketing, telemarketing and SMS marketing.

Discover how direct marketing can help your business, allow you to focus on specific target markets, measure success, build relationships and gain new business.

Set up policies to deal with grievances fairly and sensitively and protect both the complainant and the alleged bully.

Consult staff and trade unions when creating procedures to deal with harassment and bullying.

How to use direct marketing to communicate your sales message to your customers.

A properly implemented bullying and harassment policy is essential to your business.

Look out for absenteeism or a change in behaviour if you suspect an employee is being bullied or harassed.

A business may be guilty of discrimination, breach of contract, or a criminal offence if an employee is bullied or harassed.

A look at the reasons why people bully and harass others in the workplace.

Offensive or insulting behaviour such as verbal abuse or public humiliation can make employees unhappy or fearful.

Avoid industrial tribunal or civil claims by preventing offensive or unfair behaviour in the workplace.

Measuring your salespeople's effectiveness with conversion rates and market conditions.

Set clear sales targets linked to incentives such as commissions and bonuses for your sales team, covering new sales, renewals, and converting lapsed customers.

How to manage and motivate your sales team with clear strategies, roles, and data-driven performance tracking.

How to create an induction process for new salespeople, including training tips, industry insights, and best practices for onboarding your sales team.