What do you know about your customers?
Understanding your customers can help you improve your sales and marketing and offer them what they really want, ask questions like who, what, why and how.
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What is your unique selling point?
Understand why customers need or want your product or service and your unique selling point (USP).
Computer health and safety at work
Promoting safe computer use, healthy workstations and frequent breaks in your workplace can prevent, eye problems, injuries and upper limb disorders to staff.
Avoid slips and trips in the workplace
Identifying and managing the common hazards in your workplace which could cause staff or customers to slip or trip, including spills, cables and steps.
Appoint a competent person for health and safety
Your legal duty to appoint a competent person to advise on health and safety, including external sources of help and how to choose the right person.
Advantages of doing business in Newry, Mourne and Down
The business environment, infrastructure and benefits of setting up a business in the Newry, Mourne and Down area
Advantages of doing business in Causeway Coast and Glens
The business environment, infrastructure and benefits of setting up a business in the Causeway Coast and Glens area
Monitor agency workers' health and safety
Health checks can be an important part of meeting your health and safety responsibilities, businesses and agencies can use checks to protect agency workers.
Agency workers and health and safety information and training
Communication and instruction is essential for agency workers' health and safety, it is vital workers have the right training to safely carry out their jobs.
Co-operate to protect agency workers' health and safety
Shared responsibility for workers requires a co-ordinated approach to health and safety between the employment agency and the business using the workers.
Health and safety risk assessment for agency workers
Employers and agencies must include agency workers in risk assessments and both have certain responsibilities for carrying these risk assessments out.
Who is responsible for agency workers' health and safety?
User businesses and agencies share responsibility for agency workers' health and safety, duties depend on who the employer is and what the contract states.
Maternity leave and protection against detriment or dismissal
You must not unfairly treat or dismiss employees because they are taking, took, or sought to take statutory maternity leave.
Agency workers' health and safety
What businesses, agencies and the workers themselves must do to protect agency workers' health and safety, how to work with the agency and assess risks.
Returning to work from maternity leave
The automatic right to return to the same job depends on whether the employee is returning from ordinary maternity leave or additional maternity leave.
Changing a return date after maternity leave
Notification from employees regarding changes to their return date, or if they don't intend to return to work at all.
Contact and work during maternity leave
You can keep in contact with an employee during maternity leave and she may work up to ten keeping-in-touch days.
Holiday and pensions during maternity leave
An employee's contractual benefits during maternity leave.
Terms and conditions during maternity leave
Certain terms and conditions continue to apply during statutory maternity leave.
When maternity leave can begin
Beginning maternity leave and reasons why the start date may need to be changed.
Notification and confirmation of maternity leave
Employee and employer obligations regarding maternity leave notification.
Webinar: Innovation made simple - a framework for SMEs
Innovate UK is hosting a free webinar on 15 July 2025 to introduce ISO 56001, the new international standard for Innovation Management Systems.
The right to maternity leave
Who qualifies for statutory maternity leave and how employers may offer enhanced leave rights.
Maternity leave and pay
The statutory rights to leave and pay when an employee has a baby.
Overtime and holiday pay
How employers should treat overtime, commission, and bonus payments for holiday pay.