Knowledge management and business growth
Introduction
Guidance
Knowledge management is a structured way of creating, sharing and using knowledge in a business. All businesses have access to different types of knowledge. This can come from internal resources, documents, staff skills and expertise, or external sources such as market research and customers. Wherever it comes from, knowledge is a valuable business asset. How you use and manage this knowledge can affect your business success.
This guide explains what knowledge is in business, where to find it, and how to use it effectively. It also covers key principles, best practices and the advantages and disadvantages of knowledge management.