Recruiting effectively to grow your business (video)
In this guide:
- Recruiting staff
- Recruiting new staff and other alternatives
- Help with recruiting staff
- Recruiting staff: your options
- Recruiting full-time or part-time employees
- Recruiting staff on fixed-term employment contracts
- Recruiting postgraduates
- Recruiting agency workers
- Recruiting freelancers and outside contractors
- Zero-hours contracts
- Recruiting directors and managers
- Recruiting seasonal staff
- Recruiting staff and data protection issues
- Recruiting staff: seven things you should know
- 8 tips for employing staff for the first time
- Recruiting effectively to grow your business (video)
Recruiting new staff and other alternatives
Consider if you need more staff and what alternatives there are to taking on new staff.
Before spending time and money on employing someone new, you should weigh up whether you really need to recruit new staff. To do this, look at your staffing needs in relation to the wider objectives of the business.
You may need extra help immediately, or you may simply be thinking about your future staffing requirements. In both cases, it's valuable to plan as far ahead as you can.
What to consider when recruiting staff
You should consider why you're looking for extra help and how long you will need it for.
When considering staff recruitment, ask yourself the following questions:
- Are you considering taking on your first employee to help you grow your business or handle an increasing workload?
- Are you replacing an employee who has left? If so, why did the previous employee leave, and what skills and experience have you lost? Do you need to control staff turnover?
- Do you need to bring in a new skill or skills to your business that none of your existing employees possess?
- Has your workload increased? If so, is the workload likely to continue, or is it just a temporary increase?
- What will be the impact of taking on a new staff member? Do you have somewhere for them to sit? Will you need to buy new equipment for them?
- Do you need cover for yourself in the long term?
Registering as a new employer
If you are taking on your first employee, you may be required to register as an employer with HM Revenue & Customs (HMRC). See how to employ someone: step-by-step guidance. This guidance provides information on what you will need to register as an employer and takes you through the registration process. Alternatively, you can call the HMRC New Employer Helpline on Tel 0300 200 3211 or Textphone 0300 200 3212.
You can register as an employer online with HMRC.
You are also required to check whether any potential employee is eligible to enter, stay, and work in the UK. See ensure your workers are eligible to work in the UK.
Alternatives to taking on new staff
Since recruitment can be expensive and time-consuming, other options you could consider include:
- re-organising the company structure
- sharing work among existing employees
- upskilling staff, which has the benefit of creating development opportunities in the form of temporary promotions
- promoting existing staff
- training existing employees so they attain the skills you require to grow your business - see staff training.
- asking part-time employees if they would consider full-time work or some additional hours
- improving the efficiency of the business, perhaps by rearranging tasks
- offering overtime
- adopting flexible working arrangements, eg, allowing some staff to begin earlier/later to provide cover for a longer part of the day
- hiring temporary workers from an employment agency
- offering short-term opportunities - see advertise apprenticeship opportunities on JobApplyNI
In terms of employment relations, relying on the goodwill of staff to cover unforeseen extra duties may be fine as a short-term solution. However, predictable staff shortages due to a lack of planning or in a deliberate attempt to save costs is likely to damage working relations with your existing workforce. It is also potentially damaging to your business reputation, which in turn may make it harder to attract staff in the future.
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Help with recruiting staff
Practical help for employers to recruit staff in Northern Ireland.
If you need help with recruiting or retaining staff, the Department for Communities' (DfC) range of employer services and provision can offer support. See further information on the support available from DfC on finding staff.
From multi-national companies to the shop-owner on the corner, DfC operates a tailored recruitment service across Northern Ireland that offers recruitment advice and support to employers.
A team of highly experienced staff can discuss and tailor a level of service to meet your needs from start to finish. This service may include advice and guidance, advertisement and promotion of vacancies, CV sifting, and interview facilities, access to a range of employment and disability support provision, bespoke events, and inclusion within employability and skills initiatives.
Dedicated staff to help with your recruitment needs
Client Executives
A dedicated Client Executive is appointed for large and public sector businesses, offering employers a single point of contact for all their recruitment needs.
Email: dfcemployerservices@communities.gov.uk
Tel: 028 9037 6183Employer Adviser
Small, medium, and micro-sized employers can avail of bespoke support from a dedicated Employer Adviser based within each local Jobs & Benefits office. See the contacts list for Employer Advisers in each Jobs & Benefits office.
Cross Border Partnership Employment Services (CBPES)
Provides a one-stop shop with information and guidance for people commuting across the border in order to work. Read more information on Cross Border Partnership Employment Services.
Dedicated services to help with your recruitment needs
Participation at job fairs
An opportunity for employers to showcase their vacancies and for jobseekers to speak with employers about job opportunities.
Meet the Employer events
This is an event where employers can come into our Jobs & Benefits offices to speak with job seekers about the vacancies and opportunities they offer and what it is like to work for them.
Bespoke recruitment events
Our employer engagement staff can facilitate employer recruitment events through the use of DfC's office facilities, offering pre-selection/application sifting, candidate matching, sourcing suitable applicants, interview facilities, and in-person assistance on the day.
Dedicated recruitment website - JobApplyNI.com
JobApplyNI.com is a free, government-supported website developed by DfC that allows you to advertise your job vacancies online. Connected to a network of 35 Jobs and Benefits Offices throughout Northern Ireland and staffed with a locally based customer service team, JobApplyNI is well-placed to service your recruitment needs.
Read more on how to register and advertise a job using JobApplyNI.com.
To access DfC's service:
- See finding staff
- Email: dfcemployerservices@communities.gov.uk
- Tel 028 9037 6183
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Recruiting staff: your options
Recruiting options for employers taking on new staff.
You must consider the type of worker you wish to employ, depending on factors such as:
- how constant the work is
- how long the work will last
- the number of hours of work each week
Staff recruitment options
You have a number of options for recruiting staff including:
Permanent employees
Permanent employees can be full-time or part-time. Permanent does not mean forever, it simply means there is no identified end date ie they have an open-ended employment contract with you. You have obligations to them, but they will be an investment in your business. See recruiting full-time or part-time employees.
Fixed-term contract employees
Fixed-term contract employees have an employment contract with you for a predetermined time or until a specific task has been completed. You'll still have employer obligations but only for the duration of the contract. See recruiting staff on fixed-term contracts.
Employment agency
Temporary staff are engaged by the agency and supplied to you. Your contract is with the employment agency to supply you with staff, but you still have certain legal responsibilities towards the agency worker. See recruiting agency workers.
Self-employed freelancers, consultants, and contractors
This gives you the minimum of employer obligations. But you need to be sure that the people are legally defined as self-employed. See am I legally classed as self-employed?
Zero-hours contracts
These allow you to employ people casually ie as and when required, and to have people on-call to work whenever necessary and mutually convenient. Generally, you are not obliged to offer work, nor is there a responsibility for the worker to accept any work. Look at the terms of any zero-hours contract carefully as it may affect the employment status of the worker and your responsibility towards them. See zero-hours contracts.
Children or young people
If you plan to employ children or young people, you must keep in mind that there are restrictions on the hours and types of work that they can legally carry out. See employing children and young people.
You will have to make tax arrangements for all employees and may also have to make tax arrangements for workers directly engaged by you. See employment status.
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Recruiting full-time or part-time employees
Employer responsibilities to full-time and part-time employees.
Regardless of whether your employees are full-time or part-time, you will have responsibilities to them. Some apply straight away, others after a minimum period of continuous employment - see continuous employment and employee rights.
What employers must provide to full-time and part-time staff
Written statement of employment
You must give them a written statement of the main terms and conditions of their contract of employment within two months of starting their employment where the contract of employment is to last more than one month. See the written statement of employment.
Itemised pay statement
You must give them an itemised pay statement at or before the time of payment. See pay: employer obligations.
Health and safety
You'll have to make sure the working environment is safe and secure. See safer ways of working.
Insurance
You must also have insurance to protect against claims for any illnesses, injuries, or diseases your employees may pick up as a result of working for you. See business insurance: the basics.
Tax and payroll duties
You'll need to register as an employer with HM Revenue & Customs (HMRC) to set up a payroll, deducting tax and National Insurance contributions from your employees' pay and forwarding the money to HMRC. See how to register as an employer.
Breaks and holidays
Your employees will be entitled to a minimum level of paid holiday, a maximum length of a working week (unless they opt out of this), and minimum levels of rest breaks. See hours, rest breaks, and the working week. Also, see know how much holiday to give your staff.
Paying staff
They must also be paid at least the national minimum wage. Find out the National Minimum Wage and National Living Wage rates.
Sickness
If members of your staff are off sick for more than three working days, they may be entitled to statutory sick pay. See manage absence and sickness.
Statutory entitlements
If your employee is pregnant or is about to or has recently become a parent, they may be entitled to maternity, paternity, adoption leave, or shared parental leave. They may also be entitled to parental leave during the first 18 years of their child's life (longer for a disabled child). Parents may also be eligible for Parental Bereavement Leave and Pay.
Read more on statutory leave and pay entitlements.
Flexible working
You must also seriously consider any requests from employees who wish to work more flexibly. See flexible working: the law and best practice. Since April 2015, any eligible employee has the right to make a flexible working request, not just those with children or caring responsibilities.
Fair treatment
You must treat your employees fairly and avoid discrimination. If things do go wrong, all employees are entitled to fair treatment, whether you must dismiss them, make their position redundant, or if you're selling your business. Read more on how to prevent discrimination and value diversity.
Reasonable adjustments
If your employee is disabled, you must make 'reasonable' adjustments to reduce or remove the impact of physical features of your premises if they put the employee at a disadvantage compared with non-disabled employees. Read more on disabled access and facilities in business premises.
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Recruiting staff on fixed-term employment contracts
Advantages and disadvantages of using fixed-term employment contracts when recruiting new staff.
There may be times when it's best for your business to take on somebody on a fixed-term employment contract.
What is a fixed-term employment contract?
A fixed-term employment contract is one which either:
- lasts for a specified time, set in advance
- ends with the completion of a specified task
- ends when a specified event does or does not take place
For example, if you're a shopkeeper you may want to take on someone for just three months to cover the busy run-up to Christmas. Or you may wish to employ someone specifically to cover for another person who is on maternity, adoption or parental leave.
Employer considerations when using fixed-term employment contracts
Fixed-term employment contracts give you the advantage of bringing in specific skills and labour as and when they are needed.
It's important to remember that unless there are special circumstances that can be justified, you have a legal responsibility to treat fixed-term employees the same as comparable permanent employees. This means you must give them:
- the same pay and conditions
- the same or equivalent benefits package
- the same or equivalent pension scheme
- the same opportunity to apply for vacancies for permanent posts in the business
Fixed-term employees also have access to the same employment rights as their permanent equivalents.
Under the Fixed-term Employees (Prevention of Less Favourable Treatment) Regulations (Northern Ireland) 2002, any employee who has been on a fixed-term contract for four or more years (excluding any period before 1 October 2002) will usually be classed in law as a permanent employee if their contract is renewed, or if they are re-engaged on a new fixed-term contract.
The only exemptions to this are when employment on a further fixed-term contract is objectively justified to achieve a legitimate aim, eg, a genuine business aim that can be objectively justified, and is also a necessary and appropriate way to achieve that aim, or the period of four years has been lengthened under a collective or workplace agreement.
These regulations do not apply to apprentices, students on work experience of a year or less, or people on certain training courses and temporary work schemes.
You will need to make the same tax arrangements for fixed-term employees that you would for permanent employees.
See fixed-term employment contracts and 'equal treatment' principle.
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Recruiting postgraduates
Guidance for employers on the business benefits of taking on postgraduate talent and how to recruit postgraduate students.
Postgraduate talent offers Northern Ireland businesses a powerful way to drive innovation, improve productivity, and access specialist skills. Master’s and PhD graduates combine advanced academic knowledge with practical research experience, helping organisations solve real business challenges and support growth.
Advantages of recruiting postgraduates
Taking on postgraduates can bring several benefits to a business, including:
Specialist expertise
Postgraduates bring in-depth knowledge in areas like business analytics, HR, marketing, and digital supply chains, giving businesses access to high-level skills.
Practical problem-solving
Postgraduate research-led study means they can apply evidence-based solutions to real business issues and projects.
Highly motivated talent
Many postgraduates actively seek roles in small and medium-sized enterprises (SMEs), offering flexibility, faster progression, and hands-on contribution.
Access to global markets
International postgraduate students can provide valuable insights into overseas markets, supporting export and growth strategies.
Strong fit for SMEs
Postgraduates are well-suited to SMEs, particularly where a business needs specialist skills for a specific project or a time-limited piece of work.
Staff development
Supporting existing employees through postgraduate study can enhance skills, boost retention, and strengthen workforce capability.
How to recruit postgraduate students
Internships and placements
Short, project-based placements or internships allow businesses to address specific challenges while assessing talent.
See apprenticeships, internships and education.
Graduate visa route
International graduates can stay and work in the UK for up to two years (longer for PhD graduates), making it easier to recruit global talent.
See graduate visa.
Partner with universities
Universities can support businesses through tailored continuing professional development, upskilling opportunities, recruitment, access to postgraduate talent networks, and collaborative research projects. These partnerships can help address organisational challenges while strengthening links between employers and academic institutions.
Engage directly with postgraduate students
Employer-led events, workshops, and roundtables can be more effective than traditional careers fairs for attracting postgraduate talent.
Practical steps for hiring a postgraduate student
- Define the role clearly – postgraduates are often best matched to a specific project, skill gap, or time-limited business need.
- Use objective selection criteria – base shortlisting on job-related skills, qualifications, and experience to avoid unnecessary barriers.
- Offer a structured onboarding plan – set clear expectations, success measures, and an early check-in schedule so the postgraduate can contribute quickly.
- Give them a defined outcome – a focused brief works well because postgraduate placements are often shorter and more project-led than undergraduate roles.
- Consider flexible recruitment routes – internships, placements, direct engagement with students, and university partnerships can all be effective.
- Support international graduates properly – the Graduate route can make hiring easier, but employers should still check the right to work and plan for longer-term sponsorship if needed.
- Make the offer attractive – postgraduates often value development, meaningful work, and progression, not just salary.
- Retention plan – if the role works well, there may be scope to keep the person on, grow their responsibility, or support them into a longer-term role.
Funding for postgraduate students
You can make postgraduate students who you want to hire aware of the funding available to them. This includes:
Funding of Postgraduate Taught Study
Students domiciled in Northern Ireland may apply for a Postgraduate Tuition Fee Loan regardless of where in the UK they study. This includes eligible institutions in Northern Ireland, England, Scotland, Wales, and relevant providers in the Republic of Ireland.
For further details, see funding for postgraduate students.
Funding of Postgraduate Research Study (PhD)
PhDs are not eligible for the Postgraduate Tuition Fee Loan; however, the Department for the Economy (DfE) sponsors postgraduate research studentships at Queen's University Belfast and Ulster University via the Postgraduate Research scheme.
For further details, see the DfE Postgraduate Researcher scheme.
Recruiting postgraduates helps Northern Ireland employers stay competitive, innovate faster, and build a skilled, future-ready workforce. By working closely with universities and accessing postgraduate talent, businesses can turn academic insight into measurable results.
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Recruiting agency workers
Information about the employment rules and regulations related to using agency workers.
Using agency staff can be ideal, especially when you need emergency temporary cover. It can cost more than employing a temporary staff member directly, but a big benefit is that all of the administration is handled by the recruitment agency.
You usually pay the agency, and the agency pays the worker. The rate the agency charges you could include elements of National Insurance payments, holiday and sick pay, as well as an administration fee and profit margin.
Rights of agency workers
Under the Agency Workers Regulations (Northern Ireland) 2011, agency workers are entitled to the same basic working and employment conditions as permanent staff, provided that they have been in the same role with the same employer for 12 weeks.
It is the recruitment agency's responsibility to ensure agency workers receive the rights they are entitled to such as those under the Working Time Regulations and national minimum wage law. See hours, rest breaks, and the working week and who should be paid the minimum wage.
However, under the Agency Workers Regulations (Northern Ireland) 2011, agency workers are also entitled to equal access to their employer's collective facilities and job vacancies from the first day of their assignment. It will be your responsibility to ensure that these rights are met. Agency workers regulations NI guidance.
You must also ensure that you do not discriminate against agency workers who are working on your business premises.
In addition, under the Parental Leave (EU Directive) (Flexible Working) Regulations (Northern Ireland) 2013, employed agency workers who are returning to work from a period of parental leave are also extended the right to request flexible working. See flexible working: the law and best practice.
Even though agency staff do not work directly for you, you are still responsible for their health and safety. In fact, they are likely to be at greater risk because they don't know the business well. See agency workers' health and safety for more information.
Choosing an employment agency
You should also do some research before using an employment agency to ensure you are happy with the agency's reputation.
By law, employment agencies must comply with the Employment (Miscellaneous Provisions) (Northern Ireland) Order 1981 and the Conduct of Employment Agencies and Employment Businesses Regulations (Northern Ireland) 2005. These regulations stop them, for example, from charging workers fees for finding jobs. They must also ensure a worker has any qualifications legally required to do the work. See employment agencies.
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Recruiting freelancers and outside contractors
Consider whether your business would benefit from the use of freelancers and outside contractors.
One way your business can take advantage of extra skills and labour without taking on many of the responsibilities of an employer is to use freelancers or outside contractors. These are workers who are self-employed or belong to separate outside companies.
For example, you might use an outside IT contractor to build your business website or hire a freelance PR consultant when you want a promotional push for your business.
Advantages and disadvantages of freelancers and outside contractors
An advantage of using freelancers and outside contractors is that in many cases they look after all their own income tax affairs and National Insurance contributions. But it's always a good idea to check that you won't be responsible for deducting tax and National Insurance from their payments. Read more on IR35 and other special rules.
People who are genuinely self-employed may not be entitled to the same rights afforded to employees. However, depending on the contract under which they are providing services, they may qualify as workers. Under these circumstances, they would be entitled to workers' rights such as holidays and holiday pay. If you are in any doubt about a person's employment status, you should seek professional advice.
Freelancers and contractors still have a right to the national minimum wage. But if they are being paid by their own firms so this will not affect you.
As an employer, you still have responsibilities for the health and safety of freelancers and contractors. See how to write a health and safety policy for your business. Also, you should check whether your insurance is affected by having non-employees working on your premises.
Remember too that you should avoid discrimination against anyone who carries out work for you, whether they are employed by you or self-employed. See how to prevent discrimination and value diversity.
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Zero-hours contracts
Description of zero-hours contracts and employer responsibilities relating to them.
There is no legal definition of a zero-hours contract in either Northern Ireland or Great Britain employment law. In general terms, a zero-hours contract is one in which you do not have to guarantee the individual any work and the individual is not obliged to accept any work offered by you.
There is no exact legislation which specifically prohibits or addresses the unfair practices associated with the use of zero hours contracts. Zero hours contracts have attracted attention as they may leave some individuals who rely on them in a precarious position, where working does not bring the standard of living that it should.
Employer responsibilities under zero-hours contracts
Zero-hours contracts are legal under domestic law. If you freely enter into a zero-hours contract with an individual, it is a legitimate form of contract between you and the individual.
There are concerns that individuals who work under zero-hours contracts have no protection under domestic employment law, or that they cannot be an employee. This is not a correct assumption - as in any employment relationship, the employment rights which an individual is entitled to will depend on their employment status.
It is likely that the majority of individuals on zero-hours contracts are either workers or employees.
In many cases, a zero-hours contract staff member will be legally classified as a 'worker' and thus will have some of the rights that an employee has such as statutory holiday entitlement and National Minimum Wage. However, the way the relationship with that worker develops may enhance the employment status to that of an 'employee', who has additional employment rights such as accruing the right to take maternity leave or pay and the right to request flexible working.
Advantages of zero-hours contracts
As an employer, the advantages of zero-hours contracts include:
Flexibility
Zero-hours contracts allow you to adapt to changes in demand, eg, offering more work when new orders arrive and being able to scale back when they do not. Furthermore, you could use zero-hours contracts to increase the range of services offered such as creating specialist roles or having staff available in different geographical locations.
There are instances, such as students seeking summer employment, where, for example, the flexibility of a zero hours contract suits both parties and is therefore a situation that is broadly accepted.
Supporting expansion plans
Through this flexibility, your business could also grow, with limited risk in terms of recruiting permanent staff if you find that the additional services you planned are not taken up. On the other hand, if expansion is successful, zero-hours contracts provide a rapid pathway to fixed-term, annualised hours, full-time, or guaranteed hours of work.
Retention of skills
You could retain the skills and experience of staff who might wish to partially retire or who decide to work part-time.
Knowledge of the company and its culture
You could also retain a pool of trained and skilled staff, who know the culture of the business and its procedures, rather than agency staff who may not.
Disadvantages of zero-hours contracts
Sense of unfairness of zero-hours contracts
You should be aware of the welfare of any individual you employ on a zero-hours contract.
For example, not every zero-hours worker will be happy that they are on such a contract because of a lack of job security. In addition, the inclusion of exclusivity clauses, which means a worker cannot work anywhere else, in some zero-hours contracts has been banned in GB since 26 May 2015. This is currently under review by the Northern Ireland Assembly. Exclusivity clauses may in the future be banned in Northern Ireland in certain employment contracts.
It should also be made clear when advertising or interviewing for a job, or in the contract itself, that an individual is hired on a zero-hours contract, or that there is a possibility they could be offered no work or 'zero-hours'.
As an employer, you need to fulfil and understand your responsibilities towards individuals you hire on a zero-hours contract in terms of their employment rights such as the National Minimum Wage and holiday rights. See who should be paid the minimum wage and know how much holiday to give your staff.
Inflexibility and short notice for staff
Asking an individual to work at very short notice, which does not allow them to, for example, fulfil family commitments, eg, to arrange childcare, could be problematic for them, causing tension, stress or upset. This can also lead to a feeling of always being on call and can make it difficult to plan ahead.
You should note that where there are long-term zero-hours contracts in place, where work is regularly offered and accepted, there is the potential for difficulties regarding the actual employment status of the individual on the zero-hours contract.
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Recruiting directors and managers
Skills directors and managers should have and the responsibilities they should be given.
Recruiting directors
Every limited company must have at least one director. Directors are appointed by the shareholders as the people who can best run the company on their behalf.
Directors have a range of responsibilities in areas such as health and safety, tax, and employment law. There are serious penalties for not meeting these responsibilities which makes appointing the right director very important.
There are also restrictions on who can become a director. People who may not become directors include anyone who:
- has been disqualified by the courts from becoming a director
- is an undischarged bankrupt, unless they have permission from the courts
- is under 16 years of age
For information on the appointment of directors, see recruiting company directors and running a company or partnership.
Recruiting managers
You may wish to take on someone to cover you while you're away so that you can spend more time growing the business. Consider whether it would be a good idea to appoint someone to whom you can delegate the day-to-day running of the business.
When preparing the job description, the advert, and the interview questions, you will need to keep in mind the additional qualities, experience, and skills the candidate will need to take on the managerial role.
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Recruiting seasonal staff
As an employer, there are various options available to you to meet the demands of a seasonal rush.
You may find your business is subject to seasonal fluctuations in demand. For example, December is a busy time for many businesses, particularly retailers who have to deal with a spike in demand as the Christmas period approaches.
Other areas of work that may be influenced by seasonal differences include farming, construction, and gardening.
The simplest strategy is to try to make do with the existing workforce. Increasing overtime and offering weekend or evening work may be enough to bridge the gap. However, if more labour is needed, new people will have to be brought in. See employing staff for seasonal businesses.
There are various options available to deal with this seasonal rush.
Agency workers
Using agency workers is one possibility. Employment agencies take much of the administrative burden of finding appropriate staff and can respond quickly to fluctuating demand.
However, employers also need to be aware of the Agency Workers Regulations (Northern Ireland) 2011, which give workers entitlements to the same employment conditions as permanent employees after a 12-week qualification period.
Read more on recruiting agency workers.
Zero-hours contracts
Zero-hours contracts can give great flexibility to employers and workers. Normally, these contracts create an employment relationship in which there is no obligation for one side to offer work, nor the other to accept it.
They avoid the cost of agency fees and make it straightforward to take on extra staff when needed. But it's important to point out that zero-hours workers have the same rights and protections as other workers, such as annual leave, the national minimum wage, and pay for work-related travel.
Read more on zero-hours contracts.
Short fixed-term contracts
It may be more appropriate or effective to use short fixed-term contracts and buy in labour for a particular project or period.
Fixed-term work terminates after a specified period, but contract workers are entitled to the same pay and conditions as permanent staff, equivalent benefits, information about permanent vacancies, and protection from unfavourable treatment.
It's good practice to make notice provisions in fixed-term contracts in case employment needs to be terminated early.
Read more on understanding fixed-term contracts.
Pensions for seasonal and temporary workers
Like other staff, seasonal and temporary workers must be assessed to see if they qualify for automatic enrolment into a workplace pension. Assessing these types of employees can take more time because of varying hours and earnings.
Employers who know their staff will be working for them for less than three months can use postponement. This postpones the legal duty to assess staff for a period of three months. During this postponement period, employers will not need to enroll staff in a pension unless they request to be enrolled. Employers who do delay have to tell their employees in writing. See the Pensions Regulator's guidance on employing seasonal or temporary staff.
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Recruiting staff and data protection issues
How data protection procedures apply to staff recruitment information.
The Data Protection Act covers information gathered during the recruitment and selection process, eg, information in application forms or CVs. Staff involved in recruitment should handle any personal information gathered securely. Under the UK General Data Protection Regulations (UK GDPR), you must explain to job applicants what you do with their personal data. An applicant privacy notice should cover what you do with job applicants' personal data during an active recruitment process, and what you should do at the end of that process with the personal data of both unsuccessful applicants and successful applicants who do not accept the job they are offered.
See the Information Commissioner's Office (ICO) guidance on the Data Protection Act 2018.
You should also make sure that any recruitment advertisements clearly identify your organisation or the employment agency you are using.
Application forms should not ask for irrelevant or unnecessary personal information, such as banking details. See advertising a job and interviewing candidates.
Using recruitment information
If you are going to use information gathered during recruitment processes for other purposes, such as marketing, you must explain this clearly to those involved. Information should not be shared with other organisations without the individual's consent.
Sensitive data recorded for equal opportunities purposes - for example, concerning disabilities, race, or sexual orientation - must be used for that purpose only.
Finally, if you are going to check the information supplied by applicants, you should let them know why and how you plan to do so. For example, criminal record checks should always be done through AccessNI. See AccessNI criminal records checks.
Giving references
If someone asks you for information about a worker's record or for a reference for them, you should always check their identity and whether they are entitled to this information. You should only supply a confidential reference or information about a worker if you are absolutely sure that you have their explicit and unambiguous consent to do so.
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Recruiting staff: seven things you should know
If you want to expand your business, one way to do this is to take on new staff.
If you want to expand your business, one way to do this is to take on new staff. Recruiting new staff means taking a chance and investing in your business, so it's essential that you choose the right recruitment methods to suit your individual business needs.
Staff recruitment essentials
1. Decide if you really need to recruit new staff
You're going to be spending time and money on recruiting someone new, so look at your staffing needs in relation to your business objectives. Consider why you're looking for extra help and how long you will need it for. Could another option be more viable, such as sharing work amongst existing employees, reorganising the company structure, or rearranging tasks? See recruiting new staff and the alternatives.
2. Register as a new employer
If you are taking on your first employee, you may be required to register as an employer with HM Revenue & Customs (HMRC). Most new employers can register online, but some will need to register by email, by telephone, or with an HMRC office. See how to register as an employer.
3. Consider the type of worker you wish to employ
The options you have for employing a new worker will depend on factors such as how constant the work is, how long it will last, and the number of hours per week. There are a number of options available, including permanent employees, fixed-term contract employees, self-employed freelancers or contractors, and employment agency staff. In addition, do you need someone there on a full-time or part-time basis? See recruiting staff: your options.
4. Write a job description and person specification
Preparing a job description is not a legal requirement, but it can help with deciding the scope of the work, advertising the job, and clarifying what applicants will have to do in the job. It can also help to identify a new recruit's performance and identify their training needs. If you decide to include a person specification, you should include the essential and desirable knowledge, experience, and skills you are looking for. If you already have an existing job description and person specification for a role, these should be reviewed prior to a recruitment exercise to ensure they are still accurate. See writing a person specification and job description.
5. Decide how much you should pay
Offering a competitive salary and benefits will help you attract the best person for the job. However, you should balance this with how low you need to keep your costs. Work out what you can afford and assess whether the job requires specialised skills that should be reflected in the wages. See how to set the right pay rates.
6. Advertise and interview for the position
There are many options available when advertising a job, including newspapers, online recruitment sites, and employment agencies. Decide on the most appropriate option for your business, ensuring you reach as wide a group of suitably qualified potential candidates as you can. When you have the replies to your advertisement, compare the skills and experience against the job description, draw up a list of candidates, and invite them to interview. Carry out appropriate preparation for the interview so it will be as easy as possible for you and the candidate. See recruitment forms and templates.
7. Make a job offer
The final stage of the recruitment process involves choosing the successful candidate. You can inform them by telephone or email, followed up by a formal confirmation in a letter, which should set out the main terms and conditions of the job. It should also state whether the offer is conditional, ie, subject to the outcome of checks, or unconditional, ie, not subject to any further checks. Once the offer is accepted, a contract of employment exists between you and the employee. See job offers and staff inductions.
Further information on recruitment can be found in the Invest Northern Ireland Employers' Handbook, which outlines both legal essentials and best practice guidelines for effective HR management.
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8 tips for employing staff for the first time
Practical tips to help you get it right when recruiting employees for the first time.
When you become an employer for the first time and take on a new employee, there are important checks you must make. Here are eight key steps that you should consider when employing staff for the first time.
Tips for employing staff for the first time
1. Decide how much to pay your employee
Almost all workers are legally entitled to the National Minimum Wage. The National Living Wage is higher than the National Minimum Wage - workers get it if they are 21 years old and over. See National Minimum Wage and National Living Wage - rates and overview.
2. Carry out pre-employment checks
You should carry out an initial identity check on workers and verify their references and qualifications. You may also wish to include health checks as part of your recruitment process. See pre-employment checks.
3. Check if your employee has the right to work in the UK
You must check whether your employee is legally entitled to work in the UK. See ensure your workers are eligible to work in the UK.
4. Check if you need to apply for a criminal records check
Certain types of employment, eg, security or working with children or vulnerable adults, require an AccessNI criminal records check. See AccessNI criminal records checks.
5. Get employment insurance
You will need employers' liability insurance as soon as you become an employer. This insurance enables businesses to meet the costs of damages and legal fees for employees who are injured or fall ill at work through the fault of the employer. See employers' liability insurance.
6. Send details of the job in writing to your employee
Once you have chosen your new employee, you should send them details of the job in writing. This should set out the main terms and conditions of the job. You also need to give your employee a written statement of employment particulars if you're employing them for more than one month.
7. Tell HM Revenue & Customs (HMRC) you are an employer
If you employ someone, you will need to register as an employer with HMRC. See registering and getting started with PAYE.
8. Check if you need to automatically enrol your employee into a workplace pension scheme
All employers must provide workers with a qualifying workplace pension. Read more on automatic enrolment into a workplace pension.
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Recruiting effectively to grow your business (video)
Advice on how effective recruitment will ensure you get the right people to grow your business.
A short 2-minute video explaining how effective recruitment will ensure you get the right people to grow your business.
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How our company values enhance diversity, equality and inclusion - AdaptNI
What are company values?
Company values sum up what your business stands for, what it strives to achieve, and how it does things.
Company values are the core values or standards that guide the way you do business. They sum up what your business stands for, influences the organisational culture, and drives how and why you do things. While business plans and strategies may change, the core values of your business will usually remain the same. Company values help businesses grow and evolve without losing focus on what is important to them.
Company values: types
There are many different company values a business can take on, usually in various combinations, to help guide them in the way in which they do things. Types of company values include:
- accountability
- collaboration
- customer focus
- diversity
- innovation
- integrity
- leadership
- one team
- partnerships
- passion
- professional
- quality
- respect
- staff development
Example of company values
There is no template for identifying core values for your business. Some businesses may identify only one or two company values that they feel are important to them, eg, a manufacturing business may highlight their company values as:
- customer focus: we strive to exceed customer expectations when delivering our products and;
- innovation: we continually search for new and better ways of doing things on an operational level and to produce new products
Other businesses may find that multiple company values are needed to help drive what their business does and how it does it. Every business is different and will have its own set of core company values, whether or not these are articulated.
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Communicate business values to employees
How communicating your business values to employees can help them understand what is expected of them.
It is important to communicate your business values to employees at all levels so that everyone understands what they mean. This will also help employees know how they will be expected to behave to deliver the business values in practice.
You and your senior managers need to practice the values of your business every day, leading by example, to show employees what is expected of them and encourage them to do the same.
How to raise awareness and understanding of values
There are many practical ways you can raise awareness and build understanding of your core business values among employees. For example, you could:
- publish details of your business values in recruitment and induction materials
- discuss core values with senior managers to make sure they understand the importance of the values to your business - brief managers on business values
- provide a face-to-face induction session regarding the business values and what they mean for all new employees
- create a specific statement or picture of the core business values, eg, on wallcharts, posters, or postcards
- use internal communication channels to explain more and show how business values are guiding behaviour
- recognise and celebrate people who demonstrate the business's values in practice
- quote or refer to the values in your presentations, briefings, or written communications so that employees see how important they are to you, eg, articles in newsletters or a blog
- write to colleagues congratulating them on examples of behaviour that deliver the values and celebrate these examples with other employees
- make a symbolic commitment, eg, a pledge to business values - that you sign up to and ask employees to follow suit
- hold question time sessions that invite employees to ask you and other senior managers how you are delivering values in practice
- hold an employee workshop to explore values and behaviours
- include regular features or case studies in internal newsletters - or on the intranet if you have one - to show how employees have used the business values to inform their decision making
- create an online quiz so that employees can test their own understanding of the values and explore required behaviours
- invite employees to articulate what values mean to them in their own way, eg, by submitting photos, films, or objects
- invite employees to nominate colleagues they feel are living the core values, and celebrate these colleagues, eg, through internal publications, the intranet, or your own messages and briefings
- ask employees or external experts to give lunchtime talks on what the values mean or how other businesses have embedded their values
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Brief managers on business values
How to help managers understand what your business values are, what they mean, and how to put them into practice.
Managers have a key role to play in employee engagement - they are the crucial link between every business and its staff. You need to help your managers understand what the business values are, what they mean, and how to put them into practice.
Practical ways to brief managers on business values
You could consider:
- running a workshop for managers, which could be particularly useful for new managers
- giving all managers a briefing pack that explains the business values, emphasising their importance, and explains how employees are expected to deliver them
- providing guidance to managers on how to handle any employees who are failing to demonstrate the core business values in practice through their everyday behaviour
- making sure managers understand that they will be assessed on their own behaviour and the behaviour of their team using the core business values as a basis for the performance management process
- providing mentors for new managers to help them learn how to influence the behaviour of their team - using mentoring to increase employee performance
For more information see how to be an engaging manager.
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Embed business values
How to use recruitment and management systems to communicate your business values.
You could use recruitment and management systems to communicate your business values. This can help make your expectations clear from the moment staff join your business. It can also help assess whether employees are putting the business values into action through their work and interaction with colleagues and customers.
How to embed values in your business
For example, you could:
- include clear information on and examples of your expectations of employees in induction materials
- ensure that when you are recruiting staff that job descriptions and personal objectives align with business values and required behaviours
- conduct separate business value reviews for employees and include 360-degree feedback
- recognise and reward employees who demonstrate supportive behaviour and adhere to the business values
- ensure any policies and practices for dealing with external organisations, such as suppliers, also live up to your organisation's values
- treat leavers with respect so that other employees see that your business continues to value and support the people involved
Ask potential recruits about work culture
When you recruit new staff, you could ask candidates about their opinions on work culture, for example:
- What is your ideal working environment?
- What stops you from giving your best?
- Describe your ideal working day - what would it involve and what would you avoid?
- What do you look for in a business and the way it operates?
- What do you value about your working life at your current employer - what have you particularly enjoyed and what elements of its culture have disappointed you?
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Business values: seek customer and supplier opinion
Involving trusted customers or suppliers as you define values can give you a valuable perspective.
Involving trusted customers, suppliers, and/or partners as you define your core business values and behaviours can give you a valuable, independent perspective on what it is like to work with your business. In turn, this can help you assess whether there is a gap between what your business says and does on an everyday basis.
Those you approach need to be people who know your business well and have been working with or alongside you for some time. You need to know that they will give you open and honest feedback. If you are the person with primary responsibility for the relationship you should ask another senior manager to do this for you.
Sample questions on business values
Every business will have different issues or areas that it wants to explore, but here are some sample questions:
- How would you describe the organisation and the way it does business in three words or phrases?
- What do you see as the core values that underpin the way this organisation does business?
- How do you experience those business values in action - can you give examples?
- Are there any gaps between what the business says and what it does - are there any specific examples?
- Does your experience of working with the business vary depending on the people you deal with?
Share the main themes with all your employees when you communicate business values to employees. Also, let them know how these business values can help the organisation achieve its aims.
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Business values
How our company values enhance diversity, equality and inclusion - AdaptNI
How Belfast-based business, AdaptNI, has established strong company values that promote diversity, equality and inclusion in its workplace.
AdaptNI is a specialist employment and training provider based in Belfast. The organisation supports people throughout Northern Ireland who are deaf, have hearing loss or tinnitus. Through tailored, person‑centred employment and skills services, AdaptNI works to remove barriers and help individuals reach their full potential.
Co-founder Laura Murphy-Sloan shares how AdaptNI established strong company values that promote diversity, equality and inclusion across the workplace.
Building our values
"When AdaptNI was founded, my co-founder Alex Leslie and I worked closely with an advisory group made up of people with lived experience of deafness, hearing loss and tinnitus. Together we developed a clear set of company values that reflected real needs and priorities within these communities."
"This collaborative process created a deep sense of shared ownership from the very beginning. It ensured that AdaptNI’s values were not abstract statements, but practical principles guiding every aspect of our work as the organisation grew."
Embedding values into our workplace culture
"AdaptNI’s workplace culture is built around accessibility, respect, and shared responsibility. These values influence how staff work together, deliver services, and engage with external partners."
"To maintain consistency, our values are built into staff inductions and reinforced through ongoing training. At team meetings, we encourage staff to reflect on how the values link to their roles and objectives. By using accessible communication across the organisation and displaying our values clearly on our website and corporate materials, we demonstrate our commitment in a practical, visible way."
The benefits of developing clear company values
"Defining clear values has delivered real business benefits. Employees report improved wellbeing, stronger communication, and greater unity. Many team members have personal experience of hearing loss or tinnitus, which deepens understanding and strengthens our service delivery."
"From a competitive perspective, our values and specialist expertise set us apart. AdaptNI is the only organisation in Northern Ireland offering dedicated specialist employment and training support for deaf, hearing loss and tinnitus communities – delivered by a team that includes deaf staff, tinnitus advisers, a notetaker and professionals trained in sign language."
How our values promote workplace diversity, equality and inclusion
"Our values drive our commitment to diversity, equality and inclusion and are embedded in our strategy, mission and vision. This strengthens credibility, builds trust and provides a strong foundation for partnerships, contracts and programme delivery."
"We ensure diversity, equality and inclusion remain central to our organisation by delivering services aligned with equality legislation and the Northern Ireland Sign Language Bill 2025. Our recruitment processes enable us to seek candidates with lived experience of disability. Through ongoing learning and development, we help staff reach a competent level in sign language. We use accessible communication methods - including note‑taking and visual tools - and we provide deaf‑led input and specialist support where needed."
"Our commitment to workplace diversity, equality and inclusion has been widely recognised. AdaptNI won the Best Diversity, Equality and Inclusion SME Business category at the Irish News Workplace and Employment Awards 2025. This award recognises and celebrates our leadership in accessible and culturally informed employment support. We continue to receive strong positive feedback from individuals, employers and community partners, reinforcing the impact of our approach."
Lessons we have learned when developing company values
"We have learned that values only create impact when they are actively lived. We continually revisit and refine our values to ensure they remain relevant and meaningful. Staff input is central to this process, and future plans include involving external stakeholders - including clients and employers - to align our values even more closely with community needs."
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Using flexible working to boost wellbeing and performance - Wood Innovations
In this guide:
- Flexible working: the law and best practice
- The right to request flexible working: eligibility criteria
- Advantages of flexible working
- Flexible working policy
- Types of flexible working
- Application for flexible working
- Considering flexible working requests
- Reaching a decision on a flexible working request
- Refusing a flexible working request
- Flexible working refusal: employee's appeal
- Flexible working: extensions to time limits and withdrawals
- Unresolved flexible working requests
- Flexible working: employee protection against dismissal and discrimination
- Using flexible working to boost wellbeing and performance - Wood Innovations
- Introducing a four-day working week - Smiley Monroe
The right to request flexible working: eligibility criteria
Who qualifies for the right to make a flexible working request, and the types of flexible working requests.
Certain employees have the statutory right to make a flexible working request. To be eligible to make a flexible working request, a person must:
- be an employee, and
- have worked for you continuously for at least 26 weeks on the date they make their request, and
- not have made another statutory request during the past 12 months (unless it relates to a request to consider reasonable adjustments on account of disability under the Disability Discrimination Act 1995).
Further, employed agency workers returning to work from a period of parental leave also have the right to request flexible working.
The right to make a flexible working request is open to all those who meet the above eligibility requirements. It can be made for any reason, and it is not restricted to parents or carers.
The frequency of flexible working requests
Employees can make one application every 12 months unless it relates to a request to consider reasonable adjustments on account of disability under the Disability Discrimination Act 1995.
The 12-month period runs from the date the most recent application was made.
Before making a subsequent request, the employee must still meet the eligibility criteria as outlined above.
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Advantages of flexible working
The advantages for your business when introducing a flexible working policy.
Introducing a flexible working policy can benefit your business as well as your employees.
Flexible working: business benefits
Many employers believe that promoting flexible working makes good business sense and brings the following improvements:
Cost effectiveness
Greater cost-effectiveness and efficiency, such as savings on overheads when employees work from home or less downtime for machinery when 24-hour shifts are worked.
Flexible operating hours
The chance to have extended operating hours or more flexible operating hours to meet the demands of global customers in different time zones.
Attract and retain staff
Ability to attract and retain a more diverse and higher-skilled workforce. Also, recruitment costs are reduced if your retention levels are higher.
Increased staff morale
More job satisfaction and better staff morale if hours are flexible to meet workers' commitments outside of work.
Reduced sickness levels
Reduced levels of sickness absence.
Better work-life balance
Greater continuity as staff, who might otherwise have left, are offered hours they can manage. Many employers find that a better work-life balance has a positive impact on staff retention and on employee relations, motivation, and commitment. High rates of retention mean that you keep experienced staff who can often offer a better overall service.
Meet customer demands
Increased customer satisfaction and loyalty as a result of the above.
More agile business
Improved competitiveness, such as being able to react to changing market conditions more effectively.
Flexible working: benefits for employees
The main benefit of working flexibly for your employees is that it gives them the chance to fit other commitments and activities around work and make better use of their free time.
See further guidance on how to support employee work-life balance.
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Flexible working policy
Considerations for employers when introducing a flexible working policy and example templates.
Introducing a flexible working policy
You should inform and consult your employees before you introduce a flexible working policy. This may help them understand how flexible working arrangements may impact your business.
When planning to implement a flexible working policy, you will need to consider the following:
- What flexible working arrangements will suit the business?
- What are the legal requirements?
- How will you deal with applications, eg, who will attend the meetings, and how will the administration work?
- Are there jobs that might be difficult to do under a flexible working arrangement, eg, jobs that don't suit homeworking?
- If there are, what is the nature of the obstacle, and can you perhaps overcome it?
- How flexible are your IT arrangements, eg, can employees access their email away from the workplace?
Flexible working webinars
The Equality Commission for Northern Ireland hosts free employer training courses on flexible working on a regular basis.
Find out how to set up employment policies for your business.
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Types of flexible working
Different types of flexible working, such as part-time work, flexi-time, zero-hour contracts, and job sharing.
The term flexible working covers flexibility in terms of the hours that are worked and the location, and includes the following:
Flexible working: different types
Type of flexible work Explanation Annualised hours Employees' contracted hours are calculated over a year. While the majority of shifts are allocated, the remaining hours are kept in reserve so that workers can be called in at short notice as required. See minimum wage for different types of work - paid by the hour. Compressed working hours Employees can cover their standard working hours in fewer working days. See calculating holiday entitlement for atypical workers. Flexi-time Employees have the freedom to work in any way they choose outside a set core of hours determined by the employer. Part-time working Employees are contracted to work less than standard, basic, full-time hours. See options for part-time working. Job sharing One full-time job is split between two employees who agree on the hours between them. See introducing job-sharing. Remote or hybrid working Employees spend all or part of their working week from home or somewhere else away from the normal workplace. See employees working from home. Sabbatical/career break Employees are allowed to take an extended period of time off, either paid or unpaid. Self rostering Employees nominate the shifts they'd prefer, leaving you to compile shift patterns matching their individual preferences while covering all required shifts. Shift swapping Employees arrange shifts among themselves, provided all required shifts are covered. Shift working Work that takes place on a schedule outside the traditional 9am - 5pm working day. It can involve evening or night shifts, early morning shifts, and rotating shifts. Staggered hours Employees have different start, finish, and break times, allowing a business to open longer hours. Term-time working An employee remains on a permanent contract but can take paid/unpaid leave during school holidays. See considering requests to change working hours. Voluntary reduced work time Employees agree to reduce their hours for a fixed period with a guarantee of full-time work when this period ends. Flexible arrangements must comply with the law on working time. See hours, rest breaks, and the working week.
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Application for flexible working
Information an employee must provide when making a flexible working request.
An employee's application should set out their desired working pattern and how they think you can accommodate it.
Information that must be included in a flexible working application
For a flexible working application to be valid, it must:
- be dated and in writing
- state that it is being made under the statutory right to make a flexible working request
- specify the flexible working pattern applied for
- explain what effect the proposed change may have on your business and how you can deal with any such effect
- state the date on which they want the change to start
- be the only request made in the last 12 months
The employee should allow plenty of time between the date of the application and the date they expect the flexible working arrangement to start. This is to allow you time to look at their application and assess whether or not you can accommodate it.
See form FW (A): Flexible Working Application Form in the Labour Relations Agency's (LRA) guidance and templates on flexible working: the right to request and duty to consider.
Flexible working differences between GB and NI
There are some significant differences between flexible working legislation in Great Britain and Northern Ireland. The LRA has summed up these differences in a short video.
View the LRA's video on the key differences in flexible working legislation.
Flexible working requests and the contract of employment
If you accept an employee's flexible working request, this will be a permanent change to their contractual terms and conditions unless you agree otherwise. See change an employee's terms of employment.
If you or the employee is concerned about this, you could either suggest that they work flexibly over a trial period or agree that the arrangement will be temporary.
Note that employees do not need to provide a reason for their application for flexible working.
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Considering flexible working requests
Responding to an employee's flexible working request and arranging a meeting to discuss it.
You should acknowledge receipt of the employee's flexible working request in writing.
All statutory flexible working requests must be seriously considered with the aim of deciding whether your business can accommodate the requested work pattern.
Under the statutory procedure, you should hold a meeting with the employee to discuss their request. If you cannot accommodate the requested working pattern, you may still wish to explore alternatives to find a working pattern suitable for both.
You can also agree to a flexible working request simply on the basis of the application itself without the need for a meeting, but it would be good practice to meet with the employee to discuss any practical issues for implementation.
Incomplete flexible working application
If the application is incomplete, you can ask the employee to resubmit it and inform them that you do not have to consider the application until it is resubmitted.
If the employee refuses to provide you with the information needed, you can treat the application as withdrawn. The employee will not be able to make another application for another 12 months. See the right to request flexible working: eligibility criteria.
Meeting to discuss the flexible working application
You should arrange a meeting with the employee within 28 days of receiving their valid flexible working application. If it is difficult to arrange a meeting within this period, seek the employee's agreement to extend it.
Failure to hold a meeting within the 28-day period or any extension, without the employee's agreement, will be a breach of the procedure.
You should arrange the meeting at an appropriate time and place that is convenient for all.
The right to be accompanied
The employee has the right to be accompanied at the meeting by a single companion who is a worker employed by the same employer as the employee who chooses them.
The companion can address the meeting and confer with the employee during it, but may not answer questions on behalf of the employee.
If the companion is unable to attend the meeting, the employee must seek to rearrange the meeting. It should take place within seven days of the date of the original meeting.
You must pay both the employee and their companion for the time off from their normal working duties to attend the meeting.
What happens if the employee fails to attend the meeting?
If the employee is unable to attend the meeting, they should contact you as soon as possible to explain their absence and allow you to rearrange it for the next mutually convenient time.
If the employee fails to attend the meeting more than once without a reasonable explanation, you can treat their application as withdrawn, and you should write to them to confirm this.
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Reaching a decision on a flexible working request
Accepting and refusing an employee's request and trial periods.
You must notify an employee of your decision within 14 days of the meeting to discuss their flexible working request.
If you need more time to consider the request, you must agree to this with the employee.
If you cannot agree to the working pattern asked for, you can still try to reach an agreement with the employee on an alternative arrangement.
Accepting a flexible working request
If you accept an employee's flexible working request, you must write to them:
- detailing their new working pattern
- stating the date on which it will start
- ensuring that this notice is dated
- stating that the arrangement means a permanent change to the employee's terms and conditions of employment (unless agreed otherwise)
Flexible working trial periods
If you or the employee is not sure that the proposed flexible working pattern will work in practice, you could try a different working arrangement or consider a trial period for flexible working.
Trial periods can happen at two stages before a formal agreement is reached on the flexible working request:
- If you know that your employee will be applying, then you can agree to a trial period before they submit a formal written flexible working request. If you do this, the formal procedure will still be available to the employee in the future.
- If the employee makes a formal written application, you could agree to an extension of time for you to make a decision, and the trial period could happen before you reach a final agreement. In this case, the rest of the formal procedure would still be available to the employee.
Informal temporary flexible working arrangements
If you and the employee think that a statutory flexible working arrangement resulting in a permanent change to their contract of employment may not be the best solution, you could consider an informal temporary arrangement.
For example, this may be appropriate when the employee suddenly becomes the carer of an adult with a terminal illness, or they have to care for someone with a fluctuating condition like Parkinson's disease.
You should put any such agreement in writing.
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Refusing a flexible working request
Reasons employers may refuse a flexible working request and how this must be communicated to the employee.
If you decide that you cannot accommodate any kind of flexible working for an employee, you must write to them:
- stating which of the listed business ground(s) apply as to why you cannot accept the request
- providing an explanation of why the business reasons apply in the circumstances
- setting out the appeal procedure
This written notice must be dated.
The business grounds for rejecting a flexible working request
You can only reject a flexible working request on a limited number of set grounds.
These are:
- planned structural changes
- burden of additional costs
- detrimental impact on quality
- inability to recruit additional staff
- detrimental impact on performance
- inability to reorganise work amongst existing staff
- detrimental effect on ability to meet customer demand
- insufficient work for the periods the employee proposes to work
Explaining your refusal of a flexible working request
In your written refusal of a flexible working request, you must explain why the business ground applies in the circumstances. If an employee understands why a business reason is relevant, they are more likely to accept the outcome and be satisfied that you have considered their application seriously - even if it isn't the outcome they wanted.
You do not have to go into a lot of detail, but you should include the key facts about why the business ground applies.
If you decide to reject a flexible working application based on incorrect facts, this will give the employee grounds to make a complaint to an industrial tribunal.
See form FW (C): Flexible Working Application Rejection Form in the Labour Relations Agency's (LRA) guidance and templates on flexible working: the right to request and duty to consider.
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Flexible working refusal: employee's appeal
How an employee should request an appeal if their flexible working request is refused and how an employer must deal with that request.
If an employee believes that you have not properly considered their flexible working request, they may want to appeal your decision to reject it.
Flexible working: employee's notice of appeal
The employee must make their appeal in writing within 14 days of receiving your written notice refusing their flexible working request - read more on reaching a decision on a flexible working request.
In the appeal notice, the employee must set out the grounds for making the appeal and ensure that the appeal is dated.
For example, an employee might appeal because they want to:
- challenge a fact you gave to explain why the business reason applies
- bring your attention to something you weren't aware of when you rejected the application, eg that another member of staff is now willing to cover the hours the employee no longer wishes to work
There are no restrictions on the grounds for appeal.
See form FW (D): Flexible Working Appeal Form in the Labour Relations Agency's (LRA) guidance and templates on flexible working: the right to request and duty to consider.
Arranging an appeal meeting
You must arrange the appeal meeting within 14 days of receiving the employee's appeal notice with regard to their flexible working application.
A different manager should ideally hear this appeal, usually at a higher level than the manager who made the initial decision to reject the flexible working request.
The principles on the right to be accompanied, payment for attending the meeting, and what happens if the employee fails to attend are the same as for the initial meeting - see considering flexible working requests.
Notifying an employee of your decision following the appeal meeting
You must inform the employee of the outcome of the flexible working request appeal in writing within 14 days after the date of the appeal meeting.
If you change your mind and choose to accept their flexible working request, this notification must:
- be dated
- include a description of the new working pattern
- state the date from which the new working pattern is to take effect
If you choose to uphold the decision to refuse the flexible working request, this notification must:
- be dated
- state the grounds for the decision - these must be in direct response to the employee's grounds for making the appeal
- explain why the grounds for refusal apply in the circumstances - your explanation should provide the kind of detail required in your explanation following the initial meeting.
This notice amounts to your final decision and ends the formal right to request a flexible working procedure.
See form FW (E): Flexible Working Appeal Reply Form in the Labour Relations Agency's (LRA) guidance and templates on flexible working: the right to request and duty to consider.
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Flexible working: extensions to time limits and withdrawals
Extending the time limit to decide on a flexible working request.
There may be occasions where you need more time than the formal statutory procedure allows in order to reach your decision on an employee's request for flexible working.
There are also situations where you may treat the employee's application as withdrawn.
Extension of time limits to consider a flexible working request
There are two circumstances where the time limits for giving decisions and raising appeals on flexible working requests can be extended.
Through agreement by the employer and the employee
You might need to extend time limits where, for example, you need more time to consult with other staff or you agree to a trial period to check the suitability of the proposed flexible working arrangement.
The written record of the agreement must:
- be dated
- be sent to the employee
- specify what period the extension relates to
- specify the date on which the extension is to end
Through absence of the employer
An automatic extension applies where the individual who normally deals with the flexible working request is absent from work due to leave or illness. Where this is the case, the 28-day period within which a meeting shall be held to discuss a flexible working application commences on the day the individual returns to work, or 28 days after the application is made, whichever is the sooner.
There are no other circumstances where an automatic extension to any period applies.
See form FW (F): Extension of Time Limit in the Labour Relations Agency's (LRA) guidance and templates on flexible working: the right to request and duty to consider.
Treating a flexible working application as withdrawn
There are three circumstances where you can treat an employee's application for flexible working as withdrawn:
1. The employee unreasonably refuses to provide the information you need to consider their application. You should confirm in writing the withdrawal of the application.
2. The employee twice fails to attend a meeting to discuss a request (or a meeting to discuss an appeal) without reasonable cause. You should confirm in writing the withdrawal of the application. However, you should be flexible where, on both occasions, the employee cannot attend due to unforeseen circumstances.
3. The employee decides to withdraw the application. They should notify you as soon as possible in writing. If you don't receive written notification, ask them to confirm their intention verbally and then confirm this in writing. The employee will not be eligible to make another application for 12 months.
In all circumstances, a written record must be made. See form FW(G): Notice of Withdrawal in the LRA's guidance and templates on flexible working: the right to request and duty to consider.
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Unresolved flexible working requests
What happens if you can't reach an agreement on flexible working using the statutory right-to-request procedure.
There may be occasions where an employee feels that their employer has not dealt with their flexible working application to their satisfaction.
Informal resolution
You should first try to sort out any problems with a flexible working application informally to discourage the employee from taking more formal action.
If an employee feels that the issue has not been resolved using informal methods, they may use your grievance procedure. Read more on handling grievances.
Third-party conciliation/mediation
If you cannot resolve the issue internally, you could try using an external third-party mediator or conciliator, eg Labour Relations Agency (LRA) or a union representative.
The LRA may offer to resolve the dispute through its Arbitration Scheme.
The LRA Arbitration Scheme
The LRA Arbitration Scheme provides an alternative to having a case heard by a tribunal to resolve an employment-related dispute (for example, claims relating to flexible working arrangements, unfair dismissal, breach of contract, or discrimination).
The scheme is quicker, confidential, non-legalistic, less formal and more cost-effective than a tribunal hearing.
Under the scheme, an arbitrator's decision is binding as a matter of law and has the same effect as a tribunal.
Find out more about the LRA Arbitration Scheme.
Early Conciliation
Anyone who wishes to lodge a claim with the Industrial or Fair Employment Tribunal must first notify the LRA and discuss the option of Early Conciliation. A claimant will not be able to proceed to the tribunal without at least considering this option.
Tribunal claims
Where all other methods have failed, the employee may feel that an industrial tribunal claim is necessary.
An employee may make a complaint to an industrial tribunal where either:
- your decision to reject a flexible working application was based on incorrect facts, although this issue should first be covered in the appeal meeting - see flexible working refusal: employee's appeal
- you didn't follow the procedure properly, eg, you failed to hold the meeting to discuss the application within the timescale (where no extension had been agreed) or where you failed to provide a complete and proper explanation to the employee of your decision to refuse their request
An employee cannot make a complaint where they simply disagree with the business grounds you give.
The industrial tribunal does not have the power to question your business reasons, although it can examine the facts on which the business reason was based to see if they are factually correct. If a case is brought jointly with other legislation, eg, the Sex Discrimination (Northern Ireland) Order 1976 or other discrimination legislation, an industrial tribunal may seek to examine how the request was considered.
Note that applications to tribunals have time limits. The LRA can provide information about tribunal time limits - contact the LRA.
Remedies and compensation
An industrial tribunal or LRA arbitration can order you to:
- pay an award to the employee
- reconsider an application by following the procedure correctly
The maximum level of compensation is eight weeks' pay, although there is a statutory cap on the amount of a week's pay.
There is a separate award of up to two weeks' pay where you failed to allow the employee to be accompanied at a meeting.
There may be an additional award of compensation if the employee is successful in a joint claim, eg, taken under Sex Discrimination legislation - as set out above.
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Flexible working: employee protection against dismissal and discrimination
An employee's protection against detrimental treatment and dismissal in relation to their flexible working request.
You must not subject an employee to a detriment or dismiss them for a reason relating to their flexible working request. In addition, you should note that rejecting a flexible working request could give rise to a discrimination claim.
Protection against detriment/dismissal for requesting flexible working
Employees are protected from suffering a detriment or being dismissed because:
- they have made an application to work flexibly
- they exercised a right under the flexible working request procedure
- they have made a complaint to an industrial tribunal in respect of their flexible working application
- they exercised their right to be accompanied at a meeting to discuss their request, or they accompanied another employee to such a meeting
A detriment is where you act in a way that results in unfair treatment of an employee because they did something protected by law, such as exercising a statutory employment right.
Dismissal means your termination of their employment, with or without notice, including redundancy selection and the non-renewal of a fixed-term contract. It could also include constructive dismissal, ie where the employee resigns believing you have substantially breached their contract of employment. Read more on dismissing employees.
Employees who suffer a detriment or are dismissed in these circumstances may make a complaint to an industrial tribunal.
Discrimination and flexible working requests
In some circumstances, rejecting an employee's flexible working request could open up the possibility of a claim for discrimination on grounds of sex, gender reassignment, marital status or civil partnership, race, religion or belief, political opinion, sexual orientation, disability, or age.
For example, if you reject the request of a woman returning from maternity leave to work part-time, this could be seen as indirect sex discrimination. This is on the grounds that a greater proportion of women than men have the main parental caring responsibility, and requiring the employee to work full time potentially puts her at a disadvantage compared with her male colleagues.
However, even if the employee is put at a disadvantage by your flexible working refusal, you can still justify your actions at a tribunal if you can show that they were a proportionate means of achieving a legitimate aim.
Read more on how to prevent discrimination and value diversity.
Part-time employee discrimination
You must not treat part-time employees less favourably in their contractual terms and conditions than comparable full-timers - unless you can objectively justify that treatment.
So, if you agree to a request to work fewer hours, bear in mind that the employee is still entitled to the same pay and benefits (on a pro-rata basis) and access to training and promotion opportunities.
Find out more about employing part-time workers.
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Flexible working: the law and best practice
Using flexible working to boost wellbeing and performance - Wood Innovations
How Newry-based flooring solutions company Wood Innovations has introduced flexible working arrangements to support staff wellbeing and strengthen its business.
Wood Innovations is an importer and distributor that supplies flooring solutions to trade customers across Great Britain and Ireland. With sites in Newry and Birmingham, the company employs over 50 people across sales, customer service, logistics, finance, marketing, HR and administration.
Edwina Flynn, CEO, explains why Wood Innovations introduced flexible working and how it has strengthened employee wellbeing, skills development, and business performance.
Why we introduced flexible working
"We introduced flexible working to improve employee wellbeing, retain and attract talent, and respond to shifting expectations following the pandemic. As a values‑led business built on collaboration, integrity and respect, it was important that our working practices reflected modern standards while continuing to support high performance, inclusion and teamwork."
"To ensure a fair and operationally responsible approach, we reviewed flexible working on a case-by-case basis, considering individual responsibilities, customer impact, and business requirements. In roles where a physical presence is essential, such as in the warehouse, logistics, and some customer-facing functions, flexibility is naturally more limited. This ensures that opportunities for flexibility are implemented equitably while protecting service levels and team effectiveness."
How we implemented flexible working
"We introduced hybrid working for eligible office‑based staff, combining remote work with on‑site presence, alongside flexitime for limited adjustments around core hours. These models offer autonomy and work‑life balance while maintaining collaboration, skills development and customer service standards."
"Operational cover remains a priority. Departments are structured to ensure the business is fully resourced on site where required, with managers coordinating schedules and capacity planning. Weekly team meetings and regular cross-functional communication support accountability, knowledge-sharing, and continuity of service."
"Flexible working arrangements are set out in our employee handbook and supported by our external HR partner to ensure policies are compliant, clear, and consistently applied. We also actively promote healthy boundaries around remote working to protect wellbeing and prevent overworking."
"With support from our health and safety administrator, we carried out home‑working assessments to ensure environments met appropriate standards. Staff were provided with equipment such as laptops, headsets and additional screens, ensuring remote work is safe, professional and productive."
Benefits of flexible working to our business
"The introduction of flexible working has delivered clear benefits for both employees and the organisation. Productivity remains strong, employee engagement has increased, and teams report improved focus, reduced stress, and better work-life balance, particularly due to reduced commuting and greater control over working patterns."
"Flexible working has significantly strengthened our equality, diversity, and inclusion outcomes. It has enabled working parents, carers, and employees with longer or more complex commutes to remain in skilled roles, supporting retention of experience and organisational knowledge. It has also improved accessibility for individuals who may previously have faced barriers to full participation in the workplace."
"Feedback from employee surveys shows increased satisfaction and engagement. Employees also report an improved work-life balance and lower stress levels, especially due to shorter commuting times and greater flexibility for personal appointments. Flexible working has helped us retain experienced staff and improved our attractiveness during recruitment, particularly for roles where hybrid working is now standard in the industry."
Recognition of our employee-focused culture
"We were awarded UK Employer of the Year (Silver) at the Investors in People Awards in London in November 2025. This recognition follows our Silver Investors in People accreditation achieved in July 2024 and reflects the strength of our people-focused culture."
"Together, these accolades highlight the impact of our flexible working practices and demonstrate how investing in wellbeing, inclusion and skills development creates empowered teams who consistently deliver high standards for the business and our customers."
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Flexible working: the law and best practice
Introducing a four-day working week - Smiley Monroe
How Lisburn-based employer Smiley Monroe introduced a four-day working week into their business.
Smiley Monroe is a manufacturer of customised endless conveyor belts, cut rubber, and plastic parts, supplying mobile equipment manufacturers in the crushing and screening sector. Smiley Monroe has three global production facilities and is headquartered in Lisburn with 128 employees.
Jayne Peters, Director of People and Culture at Smiley Monroe, explains how the company has adopted a four-day working week, with all staff enjoying Friday off. She outlines how they have addressed challenges along the way and the benefits this has presented to the company and their staff.
Encouraging and acting on staff feedback
"At Smiley Monroe, we value feedback from our employees, and one of the mechanisms to gather ideas is through our engagement team, which meets regularly. This group comprises representatives from all areas of our business. They are responsible for planning employee events, communicating updates throughout our teams, and finding ways to develop and safeguard our company culture. A four-day working week is an example of an idea suggested during one of the engagement meetings."
"While it took some time to work out the practical aspects of how this would work for our business, we were keen to explore how a change in working patterns could help our employees achieve a better work-life balance without negatively impacting our customers. In a challenging labour market, we also identified that this could give us a competitive advantage when recruiting and retaining talent."
Addressing the challenges of a four-day working week
"We initially implemented a six-month trial period for a four-day working week. This approach was crucial to minimise potential inconvenience to our customers during its introduction. While planning, we made gradual adjustments to address possible adverse impacts of the new working pattern. For example, we reduced Friday deliveries as many customers had already adopted Friday as a shorter working day. By doing so, we could maintain production and not negatively affect our customer service."
"To streamline the transition to a four-day working week, we gradually implemented it across different teams. The customer support team was the last to adopt this new work schedule. We informed our customers about the future changes, and the feedback we received was overwhelmingly positive. Many customers showed interest in adopting this new work schedule within their operations."
"In taking a phased approach to reduce Friday working hours, we had already made changes to our delivery and export schedules. This strategy managed customer expectations and meant that when the four-day week finally came into effect, the change was minimal."
"An additional consideration included making efficiencies within our processes to maintain the same level of productivity in a shorter period. We made gradual changes to ensure that our operations remained unaffected."
"We considered how to ensure a four-day working week would positively impact our employees' work-life balance. It was not an option for staff to condense their traditional five-day working week into four days, as this would have the opposite effect. It was important for staff to still find time between Monday and Thursday to fulfil family commitments and enjoy their hobbies."
Better employee work-life balance
"One of our central values is 'One Big Family' - meaning our employees' families are an extension of our business. Our decision to reduce the core working hours in all departments instead of just condensing them into four days is based on company values of a healthy work-life balance for all employees every day of the week."
"Some businesses choose a staggered approach to a four-day work week, where different employees are off on different days, but the business stays open across the five days. However, we believe our approach and closing on a Friday allows our staff to switch off without the urge to check emails, for example."
"Overall, our current employees love the new working pattern. Whether to spend an extra day at home with their kids, carve out time for a hobby that has been sidelined, or even do volunteer work."
Competitive advantage in the jobs market
"The new four-day working pattern combined with an attractive benefits package and a positive company culture has been a competitive advantage when attracting talent. In today’s job market, employees want more than a competitive salary. Candidates are increasingly choosing employers who align with their values and ambitions."
Success of our four-day working week
"We opted to reduce the core working hours, with no reduction in salary. Again, the motivation here was to maintain high levels of employee satisfaction and ensure they could fully enjoy the benefits of a shorter working week. We are pleased with the positive reception of the new four-day working week by staff, customers, and suppliers. Since its introduction, we have found employees to be more motivated to get the job done more efficiently."
“We have been able to measure the success of our four-day working week through the positive customer and employee feedback we have received. We have identified that tasks are being completed within expected timeframes while maintaining operational efficiency levels since the introduction of the four-day work week. We will continue to monitor the success of our new way of working through employee engagement surveys.”
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Other sources of support to help you employ people with disabilities
In this guide:
- Employ and support people with disabilities
- Advantages of employing people with disabilities
- Recruiting people with disabilities
- Health & Work Support Branch
- Disability support: Workable (NI)
- Disability support: Access to Work (NI)
- Disability support: Work Psychology Team
- Disability support: Condition Management Programme
- Other sources of support to help you employ people with disabilities
- Using work trials to recruit people with disabilities - JP Corry
Advantages of employing people with disabilities
Discover the business benefits of employing someone with a disability.
Being a fair and equal opportunities employer not only ensures you meet your legal requirements to prevent discrimination, but you will also tap into a diverse talent pool that can bring many benefits to your business. Employing people with a disability can save you money and boost the profitability of your business.
Benefits of employing people with a disability
Recruit from a wider talent pool
By opening opportunities to people with disabilities you can widen your recruitment pool helping you to attract staff with the skills and talent that can enable your business to grow and thrive.
Promoting an inclusive workplace culture
Hiring people with a disability enhances diversity in your workforce. It can help increase staff morale, motivation, and commitment by demonstrating a workplace culture that values all staff.
Access specialist knowledge and skills
Staff with a disability may bring in specialist knowledge and skills such as understanding the needs of disabled customers, creative problem solving, and having particular attention to detail. Workers with disabilities possess skills and experiences that can offer employers a competitive edge.
Minimise staff turnover
People with disabilities tend to seek stable and reliable work when looking for a job and so tend to stay in their posts longer, helping to reduce staff turnover. This minimises recruitment and training costs incurred to take on new staff. You will also retain staff with years of experience and know-how.
Attract new customers
Having a diverse workforce, including employing people with disabilities, can help you attract disabled customers and potentially a large revenue stream. Employees with a disability can help you look at things from a fresh perspective, develop empathy for customers’ needs, and gain a better understanding of what they value in a business or brand. When your business and its products and services are accessible, you can appeal to a much larger and much more diverse audience and customer base.
Procurement opportunities
By employing people with a disability, you will be able to meet any social responsibility recruitment clauses that may apply to access particular tender opportunities and public procurement exercises. See understanding social value in public procurement.
Enhance your corporate image
Being an equal employer makes you look good. Consumers prefer to give their business to organisations that show a strong sense of corporate responsibility including employing a diverse workforce.
Low-cost reasonable adjustments
There can be a stigma to employing someone with a disability. Some employers may unfairly think that reasonable adjustments will be costly and take a lot of time to implement. However, most reasonable adjustments in the workplace can be simple, free, or low cost and there can be government help towards any costs that are incurred.
Encouraging accessibility best practice
Employing people with a disability will help you see things from their perspective. It can encourage the adoption of best practices to create accessible environments using adaptive technologies that are useful to people with and without disabilities.
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Recruiting people with disabilities
How employers can adjust and take positive steps to recruit people with disabilities.
It can be challenging for someone with a disability to get into employment. Opening up your talent pool to make it easier for people with a disability to apply for jobs can bring many benefits to your business - see advantages of employing someone with a disability.
Reasonable adjustments for job applicants
Employers can take a number of steps to make the recruitment process as fair as possible for all applicants by making reasonable adjustments so that applicants without a disability do not have an unfair advantage over those who do have a disability.
Employers must be aware of their legal obligations when recruiting. Under the Disability Discrimination Act, employers:
- must not discriminate against someone with a disability when they are applying for a job
- must consider making reasonable adjustments if an applicant with a disability is at a disadvantage compared to a non-disabled applicant
Employers must consider reasonable adjustments at every stage of the recruitment process:
Application form
If the format, layout or structure of the application form puts someone at a disadvantage you should consider having the application form available in large print, Braille or an audio version for someone who is partially sighted or blind.
Aptitude tests
You should consider making additional time available to complete aptitude tests for someone with a disability who requests a reasonable adjustment. Another adjustment could be allowing test answers to be given verbally.
Interview
Ensure the interview room is fully accessible to all applicants. Be aware that applicants may request a reasonable adjustment to be interviewed at a time when they are more alert or pain-free depending on their disability. Consider training for your interview panel that examines the impact of various disabilities on performance at the interview stage, eg how autism may provide a challenge to an applicant during an interview and how adjustments can be made to help them.
Taking positive action to treat disabled people more favourably
Employers can decide to take a step further in positively recruiting someone with a disability. Unlike other forms of equality legislation, the Disability Discrimination Act allows employers to treat people with a disability more favourably than others through positive action.
An employer is not legally obliged to take positive action but employers can lawfully take positive action steps to treat someone with a disability more favourably. There are a number of positive action measures which an employer can choose to take to recruit someone with a disability, including:
- ring-fencing certain jobs so that they are only open to people with a disability
- offering a guaranteed interview to applicants with a disability who meet the essential criteria for a post
- using non-traditional forms of assessment which may only disadvantage people with a disability
- offering work trial opportunities which may lead to permanent jobs if the placement is successful
- creating an alternative post within your organisation for a person with a disability if there are certain tasks they are unable to perform as a result of their disability
Positive action measures should be carefully planned with advice from appropriate support organisations. Employers must comply with other equality legislation - see avoid discrimination when recruiting staff.
Access disability support
There are a range of government initiatives to help employers take on staff with a disability and also help staff with a disability get the support they need in the workplace. For further information, see:
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Health & Work Support Branch
The specialist support available to help disabled people start or retain employment.
The Health & Work Support Branch (HWSB) staff offers help and advice to both employers and people with disabilities about the range of specialist support available to help people start and retain a job.
You may identify someone who has the skills for your job but have questions about how their disability may affect them in the workplace - such as how they will manage the job. HWSB advisers are located across Northern Ireland and can offer practical advice to help both you and the potential employee overcome any barriers to starting work.
Support available
The type of support available may include advice on the following:
- recruiting people with disabilities
- retaining employees who become disabled
- financial help or support to employ people with disabilities through the Access to Work (NI) and Workable (NI)
- job/employee assessment and job/environment redesign
- equipment and ergonomics in the workplace
- accessibility of premises
- development of disability awareness
- development of good employment practices
- preparation, advice, and guidance to help people with disabilities who are applying for jobs
- encouraging employers to provide dedicated interview times for applicants with disabilities
- providing employers with advice on reasonable adjustments, such as additional time for interview
- offering the employer and the job applicant appropriate options of tailored support during the recruitment process
- offering the employer and the employee appropriate options of tailored support to help the worker with a disability perform to the best of their ability in the workplace
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Disability support: Workable (NI)
Workable (NI) offers support and assistance to both employees and employers to help disabled people move into or retain work.
Workable (NI) provides a flexible range of long-term support and assists people who, due to their disability, encounter substantial barriers to staying in employment. Read more on Workable (NI).
The programme is delivered by three organisations contracted by the Department for Communities (DfC):
These organisations have extensive experience of meeting the vocational needs of people with disabilities. Read further information via the links above about Workable (NI) and the benefits to employers.
The provision under Workable (NI) can include support such as:
- mentoring
- on and off the job training
- disability awareness training
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Disability support: Access to Work (NI)
Access to Work (NI) can provide advice and guidance for your employee's disability needs and if appropriate, a financial grant towards the cost of support.
Access to Work (NI) can help by providing advice and guidance of your employee's disability needs in the workplace and, if appropriate, a financial grant towards the cost of necessary support.
For example, Access to Work (NI) may be able to pay towards the following:
- adaptations to premises and equipment
- communicator support at interviews
- special aids and equipment
- travel to work costs
- a support worker
- travel within work eg to attend a meeting or training course
Depending on your employee's circumstances, Access to Work (NI) may be able to provide support under more than one of these areas.
Read more on Access to Work - practical help at work.
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Disability support: Work Psychology Team
Further help, advice, and guidance in areas relating to work, disability, and health.
The Department for Communities' Work Psychology Service (WPS) offers specialist consultancy to individuals and/or employers seeking advice and guidance in areas relating to disability and wellbeing in the context of work.
The WPS works closely with Work Coaches in Jobs & Benefits Offices to offer advice and guidance regarding individuals who have a disability or health condition and are seeking work or who are experiencing difficulties in work.
The WPS Assessment Service can provide advice to both employers and individuals regarding reasonable adjustments and possible alternative employment options, when the individual is at risk of losing their job as a result of their disability or health condition.
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Disability support: Condition Management Programme
The Condition Management Programme helps those with a health condition manage symptoms to allow progress towards, moving into and staying in employment.
The Condition Management Programme helps those with a health condition manage symptoms to allow progress towards, move into and stay in employment. The programme is led by healthcare professionals, such as occupational therapists, physiotherapists and mental health nurses.
The Condition Management Programme (CMP) gives support and advice to help people manage conditions including:
- arthritic complaints
- back and neck problems
- chronic fatigue
- depression
- pain
- stress
- heart, circulatory and respiratory disorders
The programme helps to:
- increase understand health conditions
- improve day to day functioning for those affected by health conditions
- increase confidence in those affected by health conditions
- improve your prospects of returning to work or staying in work
It offers advice, education and support on:
- dealing with stress, anxiety, low mood and depression
- coping with pain and fatigue
- relaxation techniques
- communicating with confidence
- developing a healthier lifestyle
- exploring potential options that will help you progress towards employment or help you make a successful return to work
Further information
If this support is something that you think you or your staff could benefit from see further details, including eligibility and how to apply, on the Condition Management Programme.
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Other sources of support to help you employ people with disabilities
Find organisations that specialise in helping employers employ and support people with disabilities.
There are several organisations that offer specialised help to employers who employ people with disabilities. We have outlined some of the support services these organisations offer employers and how you can access these services.
Employers for Disability Northern Ireland
Employers for Disability NI (EFDNI) promotes disability positive practices by supporting employers and disabled people. They offer a number of support services to employers, including:
Training and awareness
Training and awareness sessions from EFDNI are available to any organisation, regardless of size. Member organisations can avail of their free training hours, with additional hours at a discounted member rate. The content and duration of each session is tailored depending on the organisation’s needs, and can be delivered online or in-person.
Popular training and awareness sessions include topics such as:
- mental health
- neurodiversity
- hidden or non-visible disabilities
- physical disabilities
- learning disabilities
- recruiting disabled people
- hearing and sight loss
Disability Positive Accreditation
EFDNI can provide Disability Positive Accreditation, which recognises local employers who put their commitment to the employment of disabled people into practice. The three As – audit, action and accreditation are the key steps involved. Those who complete these steps successfully will be recognised as a Disability Positive Employer with AAA status.
Information and support
Employers for Disability NI provides free, confidential support to disabled employees, their employers and managers. Their helpline offers information, signposting and emotional support. Their resolution service helps disabled employees and managers to identify adjustments and resolve any work-related challenges.
Wellbeing service
Employers for Disability NI provides mind and body therapy. This includes cognitive behavioural therapy, sleep awareness, stress management and therapeutic massage.
Read about the support services available from Employers for Disability NI.
Disability Action
Disability Action provides advice and support for employers considering employing somebody with a disability or needs advice to support an existing disabled employee.
Read about the support available for employers from Disability Action.
NOW Group
NOW Group provides a diverse range of solutions to businesses, such as recruitment assistance and supported employment. They also offer businesses inclusion and disability awareness training.
NOW Group works with employers to find staff for your organisation. Also, their supported employment service can work with you to support existing employees with a learning difficulty or disability. They work in partnership with your HR and management team to ensure that your employee remains in work and happy in their role.
Read about the business support services from the NOW Group.
Stepping Stones
Stepping Stones works with employers to support inclusive, socially responsible hiring while helping them build stronger, more diverse teams. They work with employers to advise on specific issues or difficulties that an applicant may have and support employers to make reasonable adjustments to create a supportive working environment.
Employer partnerships
Stepping Stones provides a full package of support to their employer partners to help with socially responsible recruitment strategies that include:
- bespoke recruitment academies with job-ready training provided by their team
- six months of support on the job for employees and line managers
- inclusion and diversity training for hiring managers and team leads
Find out how to become a Stepping Stones employer partner.
Cedar Foundation
The Cedar Foundation delivers a range of services to support people with disabilities, autism and brain injury to live and work. The Cedar Foundation engages with businesses to explore how they can work together to develop opportunities for their participants and benefit their organisations.
The Cedar Foundation offers employers support with:
- promoting diversity and inclusion
- making reasonable adjustments and improving staff retention
- disability equality training for staff
- helping your employees with disabilities and health conditions
Read more about the help for employers from the Cedar Foundation.
Orchardville
Orchardville supports people with learning disability or autism to live, learn and work. They help promote inclusive employment with access to support, advice and opportunities to engage people with learning disabilities or autism in work experiences. Businesses can access free training on learning disability and autism and become employer champions.
Read more about the support for employers from Orchardville.
Association for Real Change Northern Ireland (ARC NI)
ARC NI works alongside people and organisations to help communities to respect, listen to and include people with a learning disability, autism and other support needs. They offer employers in the health and social care sector training and consultancy services.
Training
ARC NI runs several training courses on a range of topics, including:
- supporting people with a learning disability
- managing stress
- managing challenging behaviour
- mental health
- autism awareness
Consultancy
ARC NI’s health and social care consultants offer confidential advice and practical ways to help organisations, employers and managers. Their consultancy service offers workforce development reviews, policy reviews, and service reviews.
Read about the services available from ARC NI.
Action Mental Health
Action Mental Health delivers mental wellbeing training and consultancy focused on workplace mental health in Northern Ireland. These services are designed to support employers to promote wellbeing, and may help reduce staff absence and turnover.
Training programmes
Action Mental Health offers a number of training programmes, including:
- mental health awareness
- mental health first aid
- mindful manager
- compassionate conversations
- applied suicide intervention skills
Read more about the workplace support from Action Mental Health.
Mencap
Mencap can work with employers to provide opportunities for people with a learning disability and autism. Their support can include in-work assistance from caseworkers and skills coaches to help individuals understand and carry out workplace tasks.
Mencap can also work with employers and teams to identify and implement any reasonable adjustments that may be required, and to build confidence in supporting the individual in the workplace. Employers offering work experience may also have access to disability awareness training.
In addition, Mencap provides a range of resources for employers on how they can support people with a learning disability to access, stay in, and progress in work.
Read about the support for employers from Mencap.
Adapt NI
Adapt NI can help if you are recruiting or employing someone who is deaf, has hearing loss or tinnitus. They can help you with:
- recruitment advice and guidance
- advice and guidance to aid with deaf awareness
- support with reasonable adjustments in the workplace
- workplace deaf awareness and basic sign language training
Read more about the employer support from Adapt NI.
Royal National Institute of Blind People (RNIB) NI
RNIB is a UK sight loss charity that offers practical and emotional support to blind and partially sighted people, as well as their families and carers. Its employment team in Northern Ireland provides specialist support and advice to help people with sight loss to find or remain in work.
RNIB’s business services
RNIB can help your business by offering the following services:
- document transcription
- digital accessibility services for web and mobile devices
- design and adapt products for a wider audience
- improve accessibility in your commercial premises
- upskill employees with training to support people with sight loss
Read more about RNIB’s business services.
Understanding sight loss e-learning for employers
RNIB NI offers a free e-learning course for employers and staff about working with blind or partially sighted colleagues. The course covers the impact of sight loss, workplace responsibilities, inclusive recruitment, accessibility and the use of assistive technology.
Read more about the understanding sight loss for employers e-learning course.
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Employ and support people with disabilities
Using work trials to recruit people with disabilities - JP Corry
How JP Corry's Dromore branch has adapted its recruitment processes to take on a person with a disability.
JP Corry is one of Northern Ireland’s leading builder’s merchants, supplying building materials to the trade, self-build, DIY, and architectural markets. The business operates from a network of 17 branches across Northern Ireland and the Isle of Man, employing around 265 staff.
Stephen Gibson, Branch Manager at JP Corry in Dromore, explains how the organisation has adapted their employment policies and recruitment processes to take on and support a person with a disability.
Reducing barriers for people with disabilities
"As a company, we strive to be inclusive and diverse. We want to make it easy for everyone to access our services, whether as a customer, supplier, or employee."
"JP Corry is proud to support the JAM Card scheme, which helps people with communication barriers and hidden disabilities receive tailored customer care. As a company whose purpose is to 'build our future by helping others build theirs', we believe in providing employment opportunities to disabled people."
"Our human resources team works closely with organisations that represent minority groups, such as Disability Action, NOW Group, and WOMEN'STEC, to ensure that they are informed of our employment opportunities."
Using work trials in our business
"JP Corry has equal opportunities policies and diversity training to ensure that we recruit staff fairly. Offering a work trial to potential recruits, particularly disabled people, has benefited both the individual and the business."
"Working with Disability Action, we set up our first work trial, where a disabled person came to work with us to understand what it would be like to be employed in our company before applying for a job. The experience was positive, and we recognised the potential of the person during the work trial. They subsequently applied for and secured the job successfully."
"Other branches of JP Corry have also seen the advantages of work trials and have adopted a similar approach by using the Work Experience Programme provided by the Department for Communities to offer employment opportunities."
Accessing local help and support
"Many local organisations have supported us along our journey with work trials. Some employees have completed a qualification in customer service through the NOW Group, providing insight into how disabled people can contribute to a high level of customer service. Disability Action has also been available to advise us when needed."
"To keep our organisation up-to-date and engaged, our HR team frequently attends employment conferences and training events. This continuous improvement activity along with the good relationships we have built with relevant charities and business support organisations ensures we have the support we need."
Lessons learned
"The work trials have benefited the organisation and the staff that we have hired. Some work trials will not always result in longer-term opportunities, but that can be positive as you haven't started formal training or invested significant time and resources into developing an employee who does not fit the job. It is better to discover at the trial stage whether it will work rather than going through a recruitment and onboarding process for it not to work out and needing to go back to the beginning of the recruitment process."
"Adapting our HR policies and practices to make it easier to recruit and support disabled people has enabled us to reach another talent pool and has enhanced our recruitment strategy. Our Dromore branch has benefited by getting a brilliant recruit who connects and engages with our customers. He brings positive energy to our team, and we have a better focus and understanding."
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Supporting an employee who has had a miscarriage or stillbirth
In this guide:
- Pregnancy at work
- Health and safety of pregnant workers
- Medical suspension on maternity grounds
- Employees' right to paid time off for antenatal care
- Pregnant workers, dismissal and discrimination
- Breastfeeding and the workplace
- Supporting an employee who has had a miscarriage or stillbirth
- Fertility treatment and the workplace
Health and safety of pregnant workers
Employers' additional health and safety obligations towards pregnant workers and female workers of childbearing age.
You have a legal duty to protect the health and safety of pregnant mothers at work. This includes workers who could be pregnant as well as those who you know are pregnant.
Workplace risk assessment
Some substances, processes, and working conditions may affect human fertility as well as pose a risk to a pregnant worker and/or her unborn child. Therefore, you must think about the health of women of childbearing age, not just those who have told you that they are pregnant.
If you employ women of childbearing age, you should, as part of your normal risk assessment, consider if any work is likely to present a particular risk to them - whether or not they might be pregnant.
As part of your legal duty to take measures to protect your workers, all employers must undertake a workplace risk assessment for their pregnant employees. For further information see risk assessment for pregnant workers and new mothers - employer guidance from the Health and Safety Executive NI (HSENI).
Notification from a pregnant worker
You should also encourage workers, eg, via your workplace fertility policy, pregnancy at work, maternity policy or staff handbook, to notify you as soon as possible if they become pregnant. This is so you can identify if any further action is needed.
You are entitled to ask a pregnant worker to provide:
- notification of her pregnancy in writing
- a certificate from a registered medical practitioner (MATB1 form) or a registered midwife showing that she is pregnant
- the date that she wants her maternity leave to start
Note that you do not have to:
- begin to take any action in relation to a particular pregnant worker's health and safety until she gives you written notification
- maintain any action in relation to her where she has failed to give you the certificate within a reasonable period of time - although you must have requested in writing to see the certificate
Once a worker notifies you that she is pregnant, you should review the risk assessment for her specific work and identify any changes that are necessary to protect her health and that of her unborn baby. Involve the worker in the process and review the assessment as her pregnancy progresses to see if any further adjustments are needed.
However, even if a pregnant worker has not formally notified you of her pregnancy, it is good practice to do a risk assessment for her if you become aware that she is pregnant.
For more information on health and safety risk assessments, see health and safety risk assessment.
Pre-maternity leave meeting
It is good practice for an employer to hold a pre-maternity leave meeting with an employee to discuss and agree issues such as:
- handover and cover for her work during maternity leave
- keeping in touch days (including the employee's preferred contact details and method)
- receiving work related information
- employees right to shared parental leave
- annual leave including any untaken accrued annual leave
Potential hazards for pregnant workers
Things that might be hazardous to female employees - and pregnant workers in particular - include:
- mental and physical fatigue caused by long working hours
- night-time working
- work-related stress
- skin protection from sun exposure when working outdoors
- excessive noise
- extremes of cold and heat
- threat of violence in the workplace
- exposure to harmful substances, eg, lead, radioactive materials, toxic chemicals like mercury and pesticides, infectious diseases, carbon monoxide, and antimitotic (cytotoxic) drugs
- exposure to radiation
- lifting/carrying heavy loads
- working at heights
- exposure to infectious diseases
- sitting or standing still for long periods of time
- unhealthy workstations or posture
- lone working
- exposure to vibration
If you identify a risk that could cause harm to your worker or their unborn child, you must decide if you can control it. If you cannot control or remove the risk, you must do the following: adjust working conditions or working hours to avoid the risk or offer her suitable alternative work.
If this isn't possible, you must suspend the worker on paid leave for as long as necessary to protect their health and safety and that of their child.
Managing the health and safety of pregnant workers and new mothers - HSENI employer guidance.
Rest facilities for pregnant and breastfeeding mothers
You're required by law to provide somewhere for pregnant and breastfeeding mothers to rest.
Pregnant workers and breastfeeding mothers are entitled to more frequent rest breaks. You should talk to them so you can agree on the timing and frequency.
You are legally required to provide a suitable area where employees can rest, including somewhere to lie down if necessary. You must provide a private, hygienic, and safe room for nursing mothers to express milk if they choose to and somewhere to store breast milk, eg, a fridge. Toilet facilities are not a suitable or hygienic place for this purpose.
Although there is no legal right for an employee to take time off from their job in order to breastfeed, express milk for storage and later use, or take rest periods you should consider adapting working hours to enable an employee to continue to breastfeed or express milk. A refusal to adpapt working hours could be indirect sex discrimination unless the employer can show the refusal is justified by the needs of the business.
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Medical suspension on maternity grounds
When an employee who is pregnant, or has recently given birth, or who is breast-feeding may have to be suspended from work on maternity grounds.
Where an expectant or new mother would be exposed to risk if she continued to perform her contractual duties, the employer is obliged to alter her working conditions or working hours if it is reasonable to do so and if it would avoid the risk. If it is not reasonable to make alterations, the employer must offer the employee suitable alternative work, or if that isn't possible, suspend the employee from work for as long as necessary to avoid the risk.
If an employee is medically suspended from work because of health and safety reasons, an employer can start the employee's maternity leave from 4 weeks before the week the baby is due. If an employee's baby is due in less than 4 weeks, their maternity leave will start automatically.
Right to the offer of alternative work
Where an employer has available suitable alternative work for an employee, the employee has a right to be offered the alternative work before being suspended from work on maternity grounds. For alternative work to be suitable for an employee for this purpose:
- the work must be of a kind that is both suitable in relation to her and appropriate for her to do in the circumstances, and
- the terms and conditions applicable to her for performing the work, if they differ from the corresponding terms and conditions applicable to her for performing the work she normally performs under her contract of employment, must not be substantially less favourable to her than those corresponding terms and conditions
In summary, an employee who is pregnant, has recently given birth, or who is breastfeeding may have to be suspended from work on maternity grounds if continued attendance might damage her or the baby's health.
In general, the duty to suspend from work does not arise unless and until the employee has given the employer written notice that she is pregnant, has given birth within the previous six months, or is breastfeeding.
An employee who is suspended is entitled to full pay, which includes any bonuses or commissions they would have been paid. Their suspension should last until the risk to them or their baby has been removed.
If the employee unreasonably refuses suitable alternative work, the employer doesn't have to pay them.
An employee is entitled to make a complaint to an industrial tribunal if there is suitable alternative work available which her employer has failed to offer her before suspending her from work on maternity grounds. They can also complain to an industrial tribunal if they don't get the right amount of pay.
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Employees' right to paid time off for antenatal care
A pregnant employee is entitled to paid time off to attend antenatal care appointments during working hours.
All pregnant employees have the right to reasonable paid time off to attend antenatal care appointments. Employers should bear in mind that the right to paid time off is a right to be permitted time off during working hours, and it will not be reasonable for the employer to avoid this by rearranging the individual's working schedule or requiring her to make up lost time.
Antenatal care covers not only medical examinations related to the pregnancy but also, for example, relaxation classes and parent-craft classes. There is no service requirement for this right.
However, the right to time off only applies if the appointment is recommended by a registered midwife, health visitor, registered nurse, or registered medical practitioner (eg, a doctor).
Therefore, you are entitled to ask for evidence of antenatal appointments - except in the case of the very first appointment.
You can request that the employee show you:
- written documentation from a registered medical practitioner, a midwife, or a health visitor confirming that she is pregnant
- an appointment card or some other document showing that an appointment has been made
Reasonable time off for medical appointments
The law does not set out what 'reasonable' means regarding time off. Employees must request the time off and have the right not to be unreasonably refused time off. Tribunals are likely to find it unreasonable if an employer refuses to allow time off for appointments that are based on medical advice. Part-time employees should not be pressured to take appointments on their days off.
The amount of time off will depend on the time that the appointment is made, and it will not be unreasonable for an employer to expect an employee to attend for the part of the day that they can outside the appointment time. Time off also includes travelling time and waiting time for appointments. Abuse of the time off provisions may normally be handled under the absence management procedures, but should be handled with caution.
Payment during time off
You must pay the employee her normal hourly rate during the period of time off for antenatal care.
Where the employee is paid a fixed annual salary, she should simply be paid as normal. In other cases, calculate the rate by dividing the amount of a week's pay by the number of the employee's normal working hours in a week. The normal working hours will usually be set out in her contract of employment.
If her weekly working hours vary, you should average them over the previous 12 complete working weeks. If the employee has yet to complete 12 weeks' service, estimate the average considering:
- what could be reasonably expected from her contract of employment
- the work pattern of any fellow employees in comparable jobs
Overtime is counted only if it is required and contractually guaranteed.
Labour Relations Agency (LRA) guidance on time off work rights and responsibilities.
Complaints relating to time off for antenatal care
A pregnant employee could bring an unlawful discrimination and/or unfair dismissal claim to a tribunal if you:
- dismiss her or treat her unfairly because she tried to exercise her right to time off for antenatal care
- unreasonably refuse her time off for antenatal care
- deny her normal rate of pay during such time off
A pregnant employee can bring a claim regardless of whether or not:
- she actually has exercised the right to paid time off for antenatal care
- that right has actually been infringed
All she has to have done is act in good faith in seeking to assert the right.
See pregnant workers, dismissal and discrimination.
Time off to accompany to antenatal appointments
Following changes to the Work and Families Act (Northern Ireland) 2015, both employees and Agency workers, who have a qualifying relationship with the pregnant woman or her expected child, have the right to unpaid time off to attend up to two antenatal appointments. There is no qualifying period for entitlement to this right. An agency worker will have rights to antenatal medical appointments and antenatal classes, after completing a 12-week qualifying period on the same assignment if they cannot reasonably arrange them outside working hours. The employee or agency worker must request the time off and cannot simply rely on these provisions as an after-the-fact justification for the absence from work. The right applies whether the child is conceived naturally or through donor insemination.
A person in a qualifying relationship would include:
- the husband or civil partner of the pregnant woman
- a person who lives with the pregnant woman in an enduring family relationship (including same-sex couples) but is not a relative of that woman
- the father of the expected child
- a woman who is deemed to be the parent of the expected child under the Human Fertilisation and Embryology Act 2008
- either of the intended parents who are expecting a child from a surrogate mother and who are eligible for and intend to apply for a Parental Order (or have obtained such an Order)
The time off for each appointment is capped at 6.5 hours (which includes travelling and waiting time).
Spouse or civil partner
Although the regulations state that a person is in a qualifying relationship with a pregnant woman if he or she is the husband or civil partner of that woman, it is presumably the case that this category would also extend to the wife of the pregnant woman. Paragraph 7.1 of Part 2 of the Marriage (Same-sex Couples) and Civil Partnership (Opposite-sex Couples) (Northern Ireland) Regulations 2019, provides that any reference in legislation to a person who is married is to be read as including a reference to a person who is married to a person of the same sex.
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Pregnant workers, dismissal and discrimination
How employers can ensure they stay on the right side of sex discrimination law and appropriately support pregnant workers.
You must not treat a worker unfairly because she is pregnant. This may result in a claim of sex discrimination. Such unfair treatment includes dismissal.
Pregnancy and dismissal
It is an automatically unfair dismissal if you dismiss - or select for redundancy - an employee solely or mainly:
- for a reason relating to her pregnancy
- because she tried to assert her right to paid time off for antenatal care - see employees' right to paid time off for antenatal care
Only employees can claim unfair dismissal, but all workers can claim unlawful sex discrimination if they are dismissed or treated unreasonably for a reason relating to their pregnancy.
Sex discrimination
It amounts to unlawful sex discrimination if you:
- treat a pregnant worker unfairly for a reason relating to her pregnancy
- dismiss a pregnant worker solely or mainly for a reason relating to her pregnancy
- dismiss - or select for redundancy - a pregnant employee solely or mainly for a reason relating to her pregnancy
- dismiss - or select for redundancy - a pregnant employee solely or mainly because she tried to assert her right to paid time off for antenatal care - see employees' right to paid time off for antenatal care
- refuse to interview or employ a job applicant solely or mainly on the grounds that she is pregnant (or you believe that she may be, or may become, pregnant)
You can never justify this type of discrimination.
As pregnancy-related dismissals are discriminatory, it's likely that a pregnant employee would not only claim unfair dismissal but also unlawful sex discrimination. There is a limit on the amount of compensation a tribunal can award for unfair dismissal but not for unlawful discrimination.
A pregnant worker would only be able to claim unlawful sex discrimination, but there is still no limit on any tribunal compensation they might receive.
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Breastfeeding and the workplace
How employers can support employees to continue breastfeeding on their return to work after maternity leave.
There are business benefits for employers who take proactive steps to discuss and promote breastfeeding with employees returning from maternity leave to help facilitate their transition back to work.
Business benefits
- Increased motivation of employees and a better working culture, leading to greater flexibility and better communication.
- Health and wellbeing benefits to your employees.
- Reduction in absenteeism and staff turnover.
- Increased quality, greater levels of innovation and creativity, and improved productivity.
- Overall improved customer service.
- Raised public image of the company and competitive advantage, making it more attractive as an employer of choice.
- Contributes to an inclusive working culture.
Breastfeeding and rest periods
Employers are required by law to provide somewhere for breastfeeding employees to rest. Where necessary, this should include somewhere for them to lie down.
Although there is no legal right for an employee to take time off from their job in order to breastfeed, express milk for storage and later use, or take rest periods you should consider adapting working hours to enable an employee to continue to breastfeed or express milk. A refusal to adapt working hours could be indirect sex discrimination unless the employer can show the refusal is justified by the needs of the business.
Breastfeeding facilities
Employers are legally required to provide somewhere for breastfeeding employees to rest. Where necessary, this should include somewhere for them to lie down. Employers should consider providing a private, healthy and safe environment for employees to express and store milk, for example, it is not suitable for new mothers to use toilets for expressing milk.
Breastfeeding workplace policy
It is good practice to have a written workplace policy on breastfeeding clearly outlining the employer and employee's responsibilities. This will provide clarity around how requests can be made and will be considered by the employer. This will assist you in making objective, correct, and fair decisions. Implementing such a workplace policy demonstrates your principles and commitment as an employer to supporting employees who are breastfeeding to help create a positive and inclusive workplace where discrimination in any form is unacceptable and will not be tolerated.
Workplace health and safety for breastfeeding employees
There may be a number of risk factors in the workplace that may be harmful to a breastfeeding employee or her child’s health. You should take steps to identify these risks and consider how you can remove them for the safety of your employees.
For further information, see health and safety of pregnant workers.
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Supporting an employee who has had a miscarriage or stillbirth
How employers can provide practical and compassionate support to staff following a miscarriage or stillbirth.
Employers should provide support and guidance to staff who experience a stillbirth or miscarriage during their pregnancy by implementing clear policies, compassionate communication, and practical assistance tailored to individual needs.
What is a miscarriage and what is a stillbirth?
According to the Miscarriage Association, the definition of a miscarriage is when a baby (or fetus or embryo) dies in the uterus during pregnancy. In the UK, that definition applies to pregnancies up to 23 weeks and 6 days. Any loss from 24 weeks is called a stillbirth.
Read further information on miscarriages.
Workplace policies that address pregnancy and baby loss
Ensure any workplace policies on pregnancy and maternity address and recognise pregnancy and baby loss as an important workplace wellbeing issue. You could consider developing a workplace policy that deals specifically with pregnancy and baby loss.
Regularly update policy documents and staff handbooks that address pregnancy in the workplace to reflect changes in the law and highlight available support services. Make sure these policies are easily accessible to all your staff.
See guidance, including a downloadable template, for a miscarriage policy.
Provide bereavement training
Equip managers to support people with empathy and understanding by providing appropriate training on how to respond compassionately and effectively to bereavement, avoid assumptions about readiness to return to work, and offer options without pressure.
Make staff aware of their rights
Miscarriage and maternity leave
If a miscarriage occurs before the end of the 24th week of pregnancy, the employee will not qualify for maternity leave. She could take some time off work on sick leave, or you could allow them to take compassionate/special leave (paid/unpaid), or annual leave. In circumstances where access to an Employee Assistance Programme is available, you may refer her to this and/or other support services.
Miscarriage and paternity leave
Where a pregnancy ends before 24 weeks, and the child does not survive, the father (or the mother's spouse, civil partner, or partner) will not be eligible for paternity leave. They may take sick leave, or you could consider allowing them to take annual leave, compassionate leave, or unpaid leave instead.
Stillbirth and maternity leave
If your employee gives birth to a stillborn baby, she is still entitled to maternity leave and maternity pay, if eligible, if the birth happens after 24 weeks of pregnancy.
Stillbirth and paternity leave
If an employee's wife or partner gives birth to a stillborn baby, they are entitled to paternity leave - but only if the birth happens after 24 weeks of pregnancy.
When a baby dies
If the baby is born alive at any point in the pregnancy but then later dies, the employee is still entitled to maternity leave. The employee’s partner is also entitled to paternity leave.
See the right to maternity leave and the right to paternity leave - births.
Parental Bereavement Leave and Pay
An employee may be eligible for Parental Bereavement Leave and Pay if they or their partner (this includes same-sex partners) has either a child who has died under 18 years old, had a stillbirth after 24 weeks of pregnancy, or experienced a miscarriage.
Entitlement for Parental Bereavement Leave and Pay is from the first day of employment.
Bereaved parents are also entitled to up to two weeks of absence within the 56 weeks following the death of a child through parental bereavement leave. This leave can be used immediately before or after paternity leave or at any time within the 56-week period.
See Parental Bereavement Leave and Pay.
Supportive assistance
Make staff aware of and encourage the use of support resources, such as Employee Assistance Programmes, occupational health services, or workplace counselling, where available. Refer staff to specialist organisations and charities for information and emotional support, including the Miscarriage Association, Tommy’s, and SANDS, which offer toolkits, helplines, and staff training.
See talking about miscarriage in the workplace: a guide for employers and managers.
Helping the employee return to work
Provide return-to-work planning support, including reasonable adjustments or extended leave if needed. Allow flexible working, such as remote working, reduced hours, or phased returns to work following pregnancy and baby loss.
Emphasise confidentiality and ensure any health-related information is treated sensitively.
See returning to work after pregnancy and baby loss.
By creating and maintaining an open and empathetic workplace culture, making practical accommodations, and ensuring policies are clear and accessible, employers can make a significant positive difference for staff members coping with the loss of a pregnancy, baby or child.
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Fertility treatment and the workplace
How employers can support employees undergoing fertility treatment.
A woman undergoing fertility treatment, such as in vitro fertilisation (IVF), is treated as being pregnant after fertilised eggs have been implanted. If the implementation fails, the protected period, during which a woman must not be treated unfavourably on the grounds of her pregnancy, ends two weeks later.
It is unlawful sex discrimination for employers to treat a woman less favourably because she is undergoing fertility treatment or intends to become pregnant. A woman will be entitled to paid time off for antenatal care only after the fertilised embryo has been implanted. See having a child through IVF.
Supporting employees going through fertility treatment
For employees undertaking fertility treatment, it can be a long and difficult road both emotionally and physically. There will be obvious practicalities of medical appointments, getting used to new medications, and perhaps undergoing medical procedures. Employer understanding, support, and flexibility can often make a significant difference to someone at a difficult and potentially challenging time of their life. It's not just women who may require support, their partner may also require support and understanding in their difficult journey through fertility treatment.
Due to the personal nature of fertility treatment, employers should recognise and respect that employees have a right to privacy and may choose not to ask for support and may wish for the matter to remain confidential. However, developing a compassionate culture with explicit support for employees going through fertility treatment can help overcome their fear of judgement or discrimination and encourage individuals to access the support they need.
Having a clear workplace fertility policy in place which tells people about the support the employer can offer, might go some way to breaking down the barriers, provided they feel their employer can be trusted to treat them fairly and they won't be penalised in some way. Raising awareness of fertility treatment amongst your workforce and equipping line managers on what to say and how to offer support through appropriate education and training can also help employees open up and feel comfortable asking for help. For further guidance, see support staff facing fertility challenges.
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Develop a workplace fertility policy
Infertility in the workplace: legal and best practice considerations
Understand your legal obligations and the best practice approaches to effectively support employees experiencing fertility challenges.
Employers and line managers should understand key legal and best practice points regarding fertility treatment to support employees effectively and fairly.
Legal protections and employer responsibilities
- It is illegal to discriminate against a woman because she is undergoing fertility treatment or plans to become pregnant. Treating her less favourably due to this is sex discrimination.
- Fertility treatment medication may cause side effects such as hot flushes, nausea, and headaches. Employers have a legal duty under health and safety law to ensure workplace conditions do not worsen any medical symptoms employees experience from fertility treatments.
- Fertility treatments like IVF (in vitro fertilisation) typically last 3 to 6 weeks and require multiple fertility clinic visits, so you should consider treating IVF appointments the same as any other medical appointment.
- There is no legal entitlement for employees to receive paid or unpaid time off for fertility treatment. However, it is considered best practice for employers to consider such requests sympathetically and to have clear workplace policies in place. For further guidance, see develop a workplace fertility policy.
- If no fertility-specific paid leave is available, employees might need to use annual leave, sick leave, or unpaid leave for treatment appointments.
Workplace conduct and flexibility
- Employers should address inappropriate jokes or remarks related to infertility issues promptly to maintain a respectful workplace environment.
- Fertility treatment schedules can change unexpectedly, so employers should be flexible to any appointment changes.
IVF treatment, pregnancy rights, and sickness absence
Pregnancy rights begin after embryo transfer in IVF, when a fertilised egg is implanted. Employers must treat sickness related to pregnancy or IVF during the protected period separately from other sickness absences to avoid penalising employees.
Pregnancy-related absences should never be grounds for disciplinary action, dismissal, or redundancy.
Fertility treatments are not always successful, and it can be difficult for an employee to find out that they are not pregnant. However, an employee is still protected by law against pregnancy discrimination for two weeks after finding out an embryo transfer was unsuccessful.
This practice allows employees to focus on their health and recovery without the added stress of worrying about potential negative consequences at work.
Provide training for line managers on infertility in the workplace
Providing line managers with training on fertility treatments, symptoms, and workplace challenges helps them understand the emotional, physical, and financial impact on employees. Well-informed managers can address these challenges sensitively and confidentially, creating a more supportive work environment.
By following these key points, employers can meet their legal obligations and adopt best practices to help employees facing fertility challenges with respect and care.
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Create a fertility-friendly workplace
How to create an open and inclusive workplace where staff feel safe to raise their fertility challenges and seek support.
Infertility can be a sensitive and private matter for many employees, and some employers or managers may feel unsure about how to address it. This uncertainty can prevent employees from seeking the support they need. Employers should foster an open and inclusive workplace culture where employees feel safe to discuss fertility challenges without stigma or concern.
Support your employees facing fertility challenges and treatment
Providing effective support for wellbeing issues, including fertility challenges, can help individuals retain their employment and perform effectively in their roles. Steps to achieve this may include:
Get senior management buy-in
Having leadership support can help promote positive attitudes and increase awareness of fertility-related issues.
Align fertility policies with other workplace policies
Ensure fertility-related policies are consistent with existing policies on equal opportunities, health and wellbeing, sick leave, performance management, data protection, and flexible working. See develop a workplace fertility policy.
Involve staff with experience of fertility challenges
Consider engaging employees who have experience with fertility challenges to help inform workplace policies and raise awareness, ensuring others can access relevant support.
Offer training and education on fertility issues
Provide training sessions or webinars, either internally or with external experts, to improve understanding and encourage a supportive workplace culture. You can help break the taboo around fertility by providing education and awareness campaigns to all staff.
Train managers and relevant staff to support employees empathically and raise awareness of the physical, emotional, and financial impacts of fertility treatment.
Have regular one-to-one meetings
Schedule regular, informal one-on-one check-ins where employees can openly discuss health changes and explore tailored support to help them perform at their best.
Health, safety, and wellbeing of your staff
Ensure suitable rest breaks between shifts. Make reasonable adjustments to support the physical and psychological symptoms employees may experience during fertility treatment.
Provide access to facilities such as clean toilets, washrooms, and changing facilities. Staff should also have access to fresh drinking water and facilities for hot drinks.
Occupational health services
Offer occupational health referrals and support when relevant. You could also introduce practical wellbeing support, such as quiet rooms for breaks, employee assistance programmes including counselling, or mental health services focused on fertility challenges.
Appoint a fertility advocate
Assign a staff member to act as a point of contact for advice, support, or referrals to specialist organisations.
Provide multiple channels for fertility support
Recognise that not all employees may feel comfortable discussing infertility with their manager. Offer alternative support options through human resources, workplace champions, employee representatives, or trade unions.
Create a staff fertility support network
Establish a network where employees can share experiences and offer peer support on fertility challenges in a confidential setting.
Recognise fertility awareness campaigns
Participate in relevant events, such as National Fertility Awareness Week, to promote awareness of fertility issues.
Manage absence and performance with compassion
Recognise that women undergoing treatment may experience difficult symptoms that could affect their work, but avoid assuming fertility treatment will negatively impact an employee’s performance. Each individual's experience with fertility challenges will be different.
Focus performance management on positive support tailored to individual needs, including health considerations. Use a flexible and individualised approach to absence management to prevent presenteeism and avoid unfair penalties. Be mindful that absence trigger points may cause concern for employees undergoing fertility treatment.
By following these recommendations, you can build an understanding and supportive environment for employees experiencing fertility challenges in the workplace. This will help retain staff, reduce stress, boost productivity, and create a more compassionate workplace for those undergoing fertility treatments or coping with infertility. It will also position you as a compassionate and family-friendly employer.
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Develop a workplace fertility policy
How to develop and what to include in a dedicated workplace fertility policy.
Fertility investigations and treatments often require time off work and other workplace adjustments. It is important for employees to feel comfortable disclosing their situation to their line manager for support.
Develop a workplace fertility policy
You should develop a dedicated fertility policy, separate from maternity or parental leave policies, that outlines support measures, paid leave for fertility treatments, and a clear process for requesting time off. Ensure the policy is inclusive for all genders, sexual orientations, and family structures. Your workplace fertility policy should:
Define fertility treatments covered
Clearly define terms so employees understand which treatments the policy addresses.
Explain the fertility support available
Outline any support available. This could include assistance with emotional, physical, and financial aspects. The policy should communicate the employer's commitment to a supportive environment.
Outline procedures for requesting leave and support
Include details on special leave, sick leave, and compassionate leave for medical appointments and treatment-related recovery. Specify reporting structures and any paid leave entitlements.
Include flexible working arrangements
Outline flexible working arrangements, such as adjusted hours, hybrid work, or reduced workloads, to accommodate medical appointments and treatment side effects.
Protect employee confidentiality
Outline how the policy will help ensure the confidentiality of employees’ fertility-related information, thereby building trust and encouraging open communication.
Provide signposts to support services
Signpost and connect employees to internal and external resources, such as specialist fertility support organisations, peer groups, and professional services that help with financial hardship related to fertility treatment.
Be easily accessible
Make the fertility policy accessible and visible as a separate document, rather than burying it within maternity or other policies, so employees can easily find it when needed. Incorporate related policies such as maternity, paternity, adoption, surrogacy, miscarriage, and LGBTQ+ policies for consistency and comprehensive coverage. Regularly communicate the fertility policy and encourage feedback from employees to ensure it remains relevant and effective.
Monitor and review workplace policies
Regularly evaluate fertility-related policies and management guidance to ensure they are effective, align with other workplace policies, and are clearly communicated to managers and staff.
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Source URL
/content/develop-workplace-fertility-policy
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Infertility in the workplace: legal and best practice considerations
Infertility in the workplace: legal and best practice considerations
Understand your legal obligations and the best practice approaches to effectively support employees experiencing fertility challenges.
Employers and line managers should understand key legal and best practice points regarding fertility treatment to support employees effectively and fairly.
Legal protections and employer responsibilities
- It is illegal to discriminate against a woman because she is undergoing fertility treatment or plans to become pregnant. Treating her less favourably due to this is sex discrimination.
- Fertility treatment medication may cause side effects such as hot flushes, nausea, and headaches. Employers have a legal duty under health and safety law to ensure workplace conditions do not worsen any medical symptoms employees experience from fertility treatments.
- Fertility treatments like IVF (in vitro fertilisation) typically last 3 to 6 weeks and require multiple fertility clinic visits, so you should consider treating IVF appointments the same as any other medical appointment.
- There is no legal entitlement for employees to receive paid or unpaid time off for fertility treatment. However, it is considered best practice for employers to consider such requests sympathetically and to have clear workplace policies in place. For further guidance, see develop a workplace fertility policy.
- If no fertility-specific paid leave is available, employees might need to use annual leave, sick leave, or unpaid leave for treatment appointments.
Workplace conduct and flexibility
- Employers should address inappropriate jokes or remarks related to infertility issues promptly to maintain a respectful workplace environment.
- Fertility treatment schedules can change unexpectedly, so employers should be flexible to any appointment changes.
IVF treatment, pregnancy rights, and sickness absence
Pregnancy rights begin after embryo transfer in IVF, when a fertilised egg is implanted. Employers must treat sickness related to pregnancy or IVF during the protected period separately from other sickness absences to avoid penalising employees.
Pregnancy-related absences should never be grounds for disciplinary action, dismissal, or redundancy.
Fertility treatments are not always successful, and it can be difficult for an employee to find out that they are not pregnant. However, an employee is still protected by law against pregnancy discrimination for two weeks after finding out an embryo transfer was unsuccessful.
This practice allows employees to focus on their health and recovery without the added stress of worrying about potential negative consequences at work.
Provide training for line managers on infertility in the workplace
Providing line managers with training on fertility treatments, symptoms, and workplace challenges helps them understand the emotional, physical, and financial impact on employees. Well-informed managers can address these challenges sensitively and confidentially, creating a more supportive work environment.
By following these key points, employers can meet their legal obligations and adopt best practices to help employees facing fertility challenges with respect and care.
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Source URL
/content/infertility-workplace-legal-and-best-practice-considerations
Links
Create a fertility-friendly workplace
How to create an open and inclusive workplace where staff feel safe to raise their fertility challenges and seek support.
Infertility can be a sensitive and private matter for many employees, and some employers or managers may feel unsure about how to address it. This uncertainty can prevent employees from seeking the support they need. Employers should foster an open and inclusive workplace culture where employees feel safe to discuss fertility challenges without stigma or concern.
Support your employees facing fertility challenges and treatment
Providing effective support for wellbeing issues, including fertility challenges, can help individuals retain their employment and perform effectively in their roles. Steps to achieve this may include:
Get senior management buy-in
Having leadership support can help promote positive attitudes and increase awareness of fertility-related issues.
Align fertility policies with other workplace policies
Ensure fertility-related policies are consistent with existing policies on equal opportunities, health and wellbeing, sick leave, performance management, data protection, and flexible working. See develop a workplace fertility policy.
Involve staff with experience of fertility challenges
Consider engaging employees who have experience with fertility challenges to help inform workplace policies and raise awareness, ensuring others can access relevant support.
Offer training and education on fertility issues
Provide training sessions or webinars, either internally or with external experts, to improve understanding and encourage a supportive workplace culture. You can help break the taboo around fertility by providing education and awareness campaigns to all staff.
Train managers and relevant staff to support employees empathically and raise awareness of the physical, emotional, and financial impacts of fertility treatment.
Have regular one-to-one meetings
Schedule regular, informal one-on-one check-ins where employees can openly discuss health changes and explore tailored support to help them perform at their best.
Health, safety, and wellbeing of your staff
Ensure suitable rest breaks between shifts. Make reasonable adjustments to support the physical and psychological symptoms employees may experience during fertility treatment.
Provide access to facilities such as clean toilets, washrooms, and changing facilities. Staff should also have access to fresh drinking water and facilities for hot drinks.
Occupational health services
Offer occupational health referrals and support when relevant. You could also introduce practical wellbeing support, such as quiet rooms for breaks, employee assistance programmes including counselling, or mental health services focused on fertility challenges.
Appoint a fertility advocate
Assign a staff member to act as a point of contact for advice, support, or referrals to specialist organisations.
Provide multiple channels for fertility support
Recognise that not all employees may feel comfortable discussing infertility with their manager. Offer alternative support options through human resources, workplace champions, employee representatives, or trade unions.
Create a staff fertility support network
Establish a network where employees can share experiences and offer peer support on fertility challenges in a confidential setting.
Recognise fertility awareness campaigns
Participate in relevant events, such as National Fertility Awareness Week, to promote awareness of fertility issues.
Manage absence and performance with compassion
Recognise that women undergoing treatment may experience difficult symptoms that could affect their work, but avoid assuming fertility treatment will negatively impact an employee’s performance. Each individual's experience with fertility challenges will be different.
Focus performance management on positive support tailored to individual needs, including health considerations. Use a flexible and individualised approach to absence management to prevent presenteeism and avoid unfair penalties. Be mindful that absence trigger points may cause concern for employees undergoing fertility treatment.
By following these recommendations, you can build an understanding and supportive environment for employees experiencing fertility challenges in the workplace. This will help retain staff, reduce stress, boost productivity, and create a more compassionate workplace for those undergoing fertility treatments or coping with infertility. It will also position you as a compassionate and family-friendly employer.
Developed withActionsAlso on this siteContent category
Source URL
/content/create-fertility-friendly-workplace
Links
Develop a workplace fertility policy
How to develop and what to include in a dedicated workplace fertility policy.
Fertility investigations and treatments often require time off work and other workplace adjustments. It is important for employees to feel comfortable disclosing their situation to their line manager for support.
Develop a workplace fertility policy
You should develop a dedicated fertility policy, separate from maternity or parental leave policies, that outlines support measures, paid leave for fertility treatments, and a clear process for requesting time off. Ensure the policy is inclusive for all genders, sexual orientations, and family structures. Your workplace fertility policy should:
Define fertility treatments covered
Clearly define terms so employees understand which treatments the policy addresses.
Explain the fertility support available
Outline any support available. This could include assistance with emotional, physical, and financial aspects. The policy should communicate the employer's commitment to a supportive environment.
Outline procedures for requesting leave and support
Include details on special leave, sick leave, and compassionate leave for medical appointments and treatment-related recovery. Specify reporting structures and any paid leave entitlements.
Include flexible working arrangements
Outline flexible working arrangements, such as adjusted hours, hybrid work, or reduced workloads, to accommodate medical appointments and treatment side effects.
Protect employee confidentiality
Outline how the policy will help ensure the confidentiality of employees’ fertility-related information, thereby building trust and encouraging open communication.
Provide signposts to support services
Signpost and connect employees to internal and external resources, such as specialist fertility support organisations, peer groups, and professional services that help with financial hardship related to fertility treatment.
Be easily accessible
Make the fertility policy accessible and visible as a separate document, rather than burying it within maternity or other policies, so employees can easily find it when needed. Incorporate related policies such as maternity, paternity, adoption, surrogacy, miscarriage, and LGBTQ+ policies for consistency and comprehensive coverage. Regularly communicate the fertility policy and encourage feedback from employees to ensure it remains relevant and effective.
Monitor and review workplace policies
Regularly evaluate fertility-related policies and management guidance to ensure they are effective, align with other workplace policies, and are clearly communicated to managers and staff.
Developed withActionsAlso on this siteContent category
Source URL
/content/develop-workplace-fertility-policy
Links
Create a fertility-friendly workplace
Infertility in the workplace: legal and best practice considerations
Understand your legal obligations and the best practice approaches to effectively support employees experiencing fertility challenges.
Employers and line managers should understand key legal and best practice points regarding fertility treatment to support employees effectively and fairly.
Legal protections and employer responsibilities
- It is illegal to discriminate against a woman because she is undergoing fertility treatment or plans to become pregnant. Treating her less favourably due to this is sex discrimination.
- Fertility treatment medication may cause side effects such as hot flushes, nausea, and headaches. Employers have a legal duty under health and safety law to ensure workplace conditions do not worsen any medical symptoms employees experience from fertility treatments.
- Fertility treatments like IVF (in vitro fertilisation) typically last 3 to 6 weeks and require multiple fertility clinic visits, so you should consider treating IVF appointments the same as any other medical appointment.
- There is no legal entitlement for employees to receive paid or unpaid time off for fertility treatment. However, it is considered best practice for employers to consider such requests sympathetically and to have clear workplace policies in place. For further guidance, see develop a workplace fertility policy.
- If no fertility-specific paid leave is available, employees might need to use annual leave, sick leave, or unpaid leave for treatment appointments.
Workplace conduct and flexibility
- Employers should address inappropriate jokes or remarks related to infertility issues promptly to maintain a respectful workplace environment.
- Fertility treatment schedules can change unexpectedly, so employers should be flexible to any appointment changes.
IVF treatment, pregnancy rights, and sickness absence
Pregnancy rights begin after embryo transfer in IVF, when a fertilised egg is implanted. Employers must treat sickness related to pregnancy or IVF during the protected period separately from other sickness absences to avoid penalising employees.
Pregnancy-related absences should never be grounds for disciplinary action, dismissal, or redundancy.
Fertility treatments are not always successful, and it can be difficult for an employee to find out that they are not pregnant. However, an employee is still protected by law against pregnancy discrimination for two weeks after finding out an embryo transfer was unsuccessful.
This practice allows employees to focus on their health and recovery without the added stress of worrying about potential negative consequences at work.
Provide training for line managers on infertility in the workplace
Providing line managers with training on fertility treatments, symptoms, and workplace challenges helps them understand the emotional, physical, and financial impact on employees. Well-informed managers can address these challenges sensitively and confidentially, creating a more supportive work environment.
By following these key points, employers can meet their legal obligations and adopt best practices to help employees facing fertility challenges with respect and care.
Developed withActionsAlso on this siteContent category
Source URL
/content/infertility-workplace-legal-and-best-practice-considerations
Links
Create a fertility-friendly workplace
How to create an open and inclusive workplace where staff feel safe to raise their fertility challenges and seek support.
Infertility can be a sensitive and private matter for many employees, and some employers or managers may feel unsure about how to address it. This uncertainty can prevent employees from seeking the support they need. Employers should foster an open and inclusive workplace culture where employees feel safe to discuss fertility challenges without stigma or concern.
Support your employees facing fertility challenges and treatment
Providing effective support for wellbeing issues, including fertility challenges, can help individuals retain their employment and perform effectively in their roles. Steps to achieve this may include:
Get senior management buy-in
Having leadership support can help promote positive attitudes and increase awareness of fertility-related issues.
Align fertility policies with other workplace policies
Ensure fertility-related policies are consistent with existing policies on equal opportunities, health and wellbeing, sick leave, performance management, data protection, and flexible working. See develop a workplace fertility policy.
Involve staff with experience of fertility challenges
Consider engaging employees who have experience with fertility challenges to help inform workplace policies and raise awareness, ensuring others can access relevant support.
Offer training and education on fertility issues
Provide training sessions or webinars, either internally or with external experts, to improve understanding and encourage a supportive workplace culture. You can help break the taboo around fertility by providing education and awareness campaigns to all staff.
Train managers and relevant staff to support employees empathically and raise awareness of the physical, emotional, and financial impacts of fertility treatment.
Have regular one-to-one meetings
Schedule regular, informal one-on-one check-ins where employees can openly discuss health changes and explore tailored support to help them perform at their best.
Health, safety, and wellbeing of your staff
Ensure suitable rest breaks between shifts. Make reasonable adjustments to support the physical and psychological symptoms employees may experience during fertility treatment.
Provide access to facilities such as clean toilets, washrooms, and changing facilities. Staff should also have access to fresh drinking water and facilities for hot drinks.
Occupational health services
Offer occupational health referrals and support when relevant. You could also introduce practical wellbeing support, such as quiet rooms for breaks, employee assistance programmes including counselling, or mental health services focused on fertility challenges.
Appoint a fertility advocate
Assign a staff member to act as a point of contact for advice, support, or referrals to specialist organisations.
Provide multiple channels for fertility support
Recognise that not all employees may feel comfortable discussing infertility with their manager. Offer alternative support options through human resources, workplace champions, employee representatives, or trade unions.
Create a staff fertility support network
Establish a network where employees can share experiences and offer peer support on fertility challenges in a confidential setting.
Recognise fertility awareness campaigns
Participate in relevant events, such as National Fertility Awareness Week, to promote awareness of fertility issues.
Manage absence and performance with compassion
Recognise that women undergoing treatment may experience difficult symptoms that could affect their work, but avoid assuming fertility treatment will negatively impact an employee’s performance. Each individual's experience with fertility challenges will be different.
Focus performance management on positive support tailored to individual needs, including health considerations. Use a flexible and individualised approach to absence management to prevent presenteeism and avoid unfair penalties. Be mindful that absence trigger points may cause concern for employees undergoing fertility treatment.
By following these recommendations, you can build an understanding and supportive environment for employees experiencing fertility challenges in the workplace. This will help retain staff, reduce stress, boost productivity, and create a more compassionate workplace for those undergoing fertility treatments or coping with infertility. It will also position you as a compassionate and family-friendly employer.
Developed withActionsAlso on this siteContent category
Source URL
/content/create-fertility-friendly-workplace
Links
Develop a workplace fertility policy
How to develop and what to include in a dedicated workplace fertility policy.
Fertility investigations and treatments often require time off work and other workplace adjustments. It is important for employees to feel comfortable disclosing their situation to their line manager for support.
Develop a workplace fertility policy
You should develop a dedicated fertility policy, separate from maternity or parental leave policies, that outlines support measures, paid leave for fertility treatments, and a clear process for requesting time off. Ensure the policy is inclusive for all genders, sexual orientations, and family structures. Your workplace fertility policy should:
Define fertility treatments covered
Clearly define terms so employees understand which treatments the policy addresses.
Explain the fertility support available
Outline any support available. This could include assistance with emotional, physical, and financial aspects. The policy should communicate the employer's commitment to a supportive environment.
Outline procedures for requesting leave and support
Include details on special leave, sick leave, and compassionate leave for medical appointments and treatment-related recovery. Specify reporting structures and any paid leave entitlements.
Include flexible working arrangements
Outline flexible working arrangements, such as adjusted hours, hybrid work, or reduced workloads, to accommodate medical appointments and treatment side effects.
Protect employee confidentiality
Outline how the policy will help ensure the confidentiality of employees’ fertility-related information, thereby building trust and encouraging open communication.
Provide signposts to support services
Signpost and connect employees to internal and external resources, such as specialist fertility support organisations, peer groups, and professional services that help with financial hardship related to fertility treatment.
Be easily accessible
Make the fertility policy accessible and visible as a separate document, rather than burying it within maternity or other policies, so employees can easily find it when needed. Incorporate related policies such as maternity, paternity, adoption, surrogacy, miscarriage, and LGBTQ+ policies for consistency and comprehensive coverage. Regularly communicate the fertility policy and encourage feedback from employees to ensure it remains relevant and effective.
Monitor and review workplace policies
Regularly evaluate fertility-related policies and management guidance to ensure they are effective, align with other workplace policies, and are clearly communicated to managers and staff.
Developed withActionsAlso on this siteContent category
Source URL
/content/develop-workplace-fertility-policy
Links