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How and where to find out about franchise opportunities.

Questions to help you assess whether you could run a successful franchise.

Franchises have benefits, proven ideas and brand names but the franchisor may restrict how you run the business.

Use customer complaints as opportunities to build loyalty and increase your knowledge about your business, handling a complaint well can win business.

Finding new ways of selling to existing customers is easier than finding new customers to sell to, try tactics like follow-up calls and free helplines.

The different types of franchises and sales relationships such as distribution and dealership, agencies and licensing.

What franchising is, how to find and assess franchise opportunities and how to buy a franchise.

Schemes including discounts, vouchers and other rewards can be used to encourage customers to keep buying from you and to buy more and more often.

Two ways of getting the information you need to improve your customer service levels to provide better customer care and improve repeat sales

Use metrics to measure your customer service performance with a view to building on your successes.

Use key indicators like sales renewal rates and complaints to monitor your current level of customer service with a view to building on your successes.

Customer service is about keeping your customers satisfied - fulfilling their orders swiftly and reliably and offering value for money.

Use customer contact, feedback, customer research, dealing properly with complaints and loyalty schemes to retain customers and increase your sales.

Use all the resources that are available to your business to help find out more about managing money effectively.

See how seven top tips can help you think outside the box in business and apply it to drive profits.

How to cut wasteful spending in your business in order to invest more money and improve financial performance.

Make your cash work for you by keeping a regular check on all money going in and out of the business.

How to keep control of costs in your startup business and tips to save money and increase profits for your business.

How to create a business plan and a cashflow forecast to help control finances in your start-up business.

Consider alternative funding options including family loans, part-time jobs, re-mortgages and credit unions.

How to overcome problems when trying to raise finance to get your new business idea off the ground.

Keep up-to-date with details of the UK-US Economic Prosperity Deal.