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Consumers have numerous rights when buying goods, including the right to reject unsatisfactory goods and get a refund.

Find out your responsibilities when you sell services including providing services with care and skill within a reasonable time and for a reasonable charge.

Digital content must be satisfactory, fit for its intended purpose, and match the description provided.

Find out your responsibilities when you sell goods, including describing them accurately and ensuring their quality, safety, durability and fitness for purpose.

Understand the implications of the Consumer Rights Act 2015 and the responsibilities you have under it to the consumers who buy your goods or services.

Customers cannot claim for disclosed defects, wear and tear, damage they caused, or change-of-mind returns.

Businesses must comply with the Consumer Rights Act when deciding to provide legally compliant guarantees.

Consumers have a number of rights with mixed contracts, including their short-term to reject.

Consumers have a number of rights when buying services, including the right to a repeated service when the original was not completed with care and skill.

Consumers have a number of rights when buying digital content such as computer games, TV programmes, books, computer software or mobile device apps.

The following top tips will help you to manage relationships within your business and minimise conflict.

How to keep staff and maintain morale by resolving grievances effectively and quickly.

Guidance to help employers effectively manage and deal with conflict between groups.

Guidance to help employers effectively manage and deal with conflict between individuals.

Identify why workplace conflict might happen between groups and individuals.

How to learn from dealing with conflict and prevent it from happening.

By understanding and identifying the causes of conflict in the workplace, you are better placed to prevent conflict.

The pros of addressing conflict in the workplace as early as possible.

Identifying the symptoms of conflict in the workplace.

Steps you can take to prevent conflict in the workplace.

How reducing differences in pay and other terms and conditions of employment can benefit your business.

Find out the key steps to take and pitfalls to avoid when making changes to employment contracts.