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Introduction to the rights of individuals under the UK GDPR, and your duties and obligations in respect of them.

An overview of the six lawful bases for processing personal data under the UK GDPR, and how to rely on them in your business.

Key UK GDPR principles include lawfulness, fairness and transparency, purpose limitation, data minimisation, accuracy, storage limitation, security and accountability.

Overview of the UK GDPR, its principles, rules and requirements for the collection and processing of personal data.

Overview of the data protection code of practice for online services likely to be accessed by children.

A summary of changes to the UK's data protection and privacy legislation in the Data (Use and Access) Act.

What happens if someone makes a data protection complaint to the Information Commissioner's Office (ICO) about your business.

What to do after you finish a data protection complaint investigation, how to communicate the outcome and identify lessons learned.

You must acknowledge the receipt of complaint within 30 days, investigate without undue delay, keep the complainant informed, and record your actions.

Understand what counts as a data protection complaint - and what doesn't - under the Data (Use and Access) Act 2025.

Service level agreements define the service that outsourcing partners are expected to provide.

Video guide to selling more to your existing customers explaining a number of tactics to boost sales.

Top tips for winning new business in Northern Ireland, from preparing your business for new opportunities to winning new business abroad.

The risks and rewards of developing new products for new markets while trading.

How to break into new market share with clear goals, research, targeted marketing, and strategic partnerships.

Expand market share by targeting similar customers with market research, referrals, and strategies like direct mail, ads, and word-of-mouth.

How to get old customers to return by rebuilding relationships through offers and personalisation.

How to increase your market share understanding why your existing customers buy from you and get opportunities to sell them more.

Getting the right understanding of your customer base, identify your target audience, and apply customer insights to grow your small or medium business.

How to increase sales and profit from existing customers, break into new markets and increase your overall share.

How to avoid the employment of family members creating problems for your business.

How to ensure that a member of your family is the right fit for a job role.