Your responsibilities when supplying services
Find out your responsibilities when you sell services including providing services with care and skill within a reasonable time and for a reasonable charge.
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Your responsibilities when supplying digital content
Digital content must be satisfactory, fit for its intended purpose, and match the description provided.
Your responsibilities when supplying goods
Find out your responsibilities when you sell goods, including describing them accurately and ensuring their quality, safety, durability and fitness for purpose.
The Consumer Rights Act
Understand the implications of the Consumer Rights Act 2015 and the responsibilities you have under it to the consumers who buy your goods or services.
Restrictions to customer’s rights under the Act
Customers cannot claim for disclosed defects, wear and tear, damage they caused, or change-of-mind returns.
Additional compensation for consumers
Businesses must comply with the Consumer Rights Act when deciding to provide legally compliant guarantees.
Women in Business Awards 2026
Women in Business Awards 2026 is now open for entries.
What to do if problems arise with mixed contracts
Consumers have a number of rights with mixed contracts, including their short-term to reject.
What to do if problems arise with supplied services
Consumers have a number of rights when buying services, including the right to a repeated service when the original was not completed with care and skill.
What to do if problems arise with supplied digital content
Consumers have a number of rights when buying digital content such as computer games, TV programmes, books, computer software or mobile device apps.
Managing conflict: five top tips
The following top tips will help you to manage relationships within your business and minimise conflict.
Managing conflict: formal complaints procedures
How to keep staff and maintain morale by resolving grievances effectively and quickly.
Managing conflict between groups
Guidance to help employers effectively manage and deal with conflict between groups.
Expressions of Interest | 2 Royal Avenue
Belfast City Council seeks proposals for a sustainable lease of 2 Royal Avenue’s building.
Managing conflict between individuals
Guidance to help employers effectively manage and deal with conflict between individuals.
Conflict between groups and individuals in the workplace
Identify why workplace conflict might happen between groups and individuals.
Preventing conflict
How to learn from dealing with conflict and prevent it from happening.
Causes of conflict in the workplace
By understanding and identifying the causes of conflict in the workplace, you are better placed to prevent conflict.
Advantages of dealing with conflict early on
The pros of addressing conflict in the workplace as early as possible.
Spotting signs of conflict
Identifying the symptoms of conflict in the workplace.
Managing conflict
Steps you can take to prevent conflict in the workplace.
Advantages and disadvantages of harmonising terms of employment
How reducing differences in pay and other terms and conditions of employment can benefit your business.
Checklist: changing an employee's terms of employment
Find out the key steps to take and pitfalls to avoid when making changes to employment contracts.
Failure to agree to employment contract changes
What to do if you can't agree changes to employment contracts with employees.
Consulting employees about changes to their terms of employment
When and how to consult employees and their representatives.