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Set up policies to deal with grievances fairly and sensitively and protect both the complainant and the alleged bully.

Consult staff and trade unions when creating procedures to deal with harassment and bullying.

How to use direct marketing to communicate your sales message to your customers.

A properly implemented bullying and harassment policy is essential to your business.

Look out for absenteeism or a change in behaviour if you suspect an employee is being bullied or harassed.

A business may be guilty of discrimination, breach of contract, or a criminal offence if an employee is bullied or harassed.

A look at the reasons why people bully and harass others in the workplace.

Offensive or insulting behaviour such as verbal abuse or public humiliation can make employees unhappy or fearful.

Avoid industrial tribunal or civil claims by preventing offensive or unfair behaviour in the workplace.

Measuring your salespeople's effectiveness with conversion rates and market conditions.

Set clear sales targets linked to incentives such as commissions and bonuses for your sales team, covering new sales, renewals, and converting lapsed customers.

How to manage and motivate your sales team with clear strategies, roles, and data-driven performance tracking.

How to create an induction process for new salespeople, including training tips, industry insights, and best practices for onboarding your sales team.

How to interview sales staff by spotting key qualities, checking achievements, and matching skills to your business needs.

Methods of recruiting sales staff including advertising, networking and using recruitment agencies.

Assessing the need to take on sales staff and how to find the most effective salespeople and motivate them to perform.

How employers can create a workplace that is inclusive to workers of all ages to give them a competitive advantage in recruitment and retention.

How employers can make efforts to retain staff to secure key skills and experience and how retraining older workers may be beneficial.

How employers can recruit fairly and avoid age discrimination when taking on new staff including older workers.

How employers can identify and address the challenges of an ageing workforce.

Key benefits that employing and retaining older workers can bring to businesses.

How employers can meet the legal rights of older workers including retirement age, age discrimination, and caring for dependants including grandchildren and parents.

If you deduct loan interest from your profits you can reduce your business tax bill.

How small self-administered pension schemes allow a business to borrow money with certain restrictions.

How tax relief can work in different ways when borrowing or leasing to acquire an asset.