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You must not unfairly treat or dismiss employees because they are taking, took, or sought to take statutory maternity leave.

What businesses, agencies and the workers themselves must do to protect agency workers' health and safety, how to work with the agency and assess risks.

The automatic right to return to the same job depends on whether the employee is returning from ordinary maternity leave or additional maternity leave.

Notification from employees regarding changes to their return date, or if they don't intend to return to work at all.

You can keep in contact with an employee during maternity leave and she may work up to ten keeping-in-touch days.

An employee's contractual benefits during maternity leave.

Certain terms and conditions continue to apply during statutory maternity leave.

Beginning maternity leave and reasons why the start date may need to be changed.

Employee and employer obligations regarding maternity leave notification.

Who qualifies for statutory maternity leave and how employers may offer enhanced leave rights.

The statutory rights to leave and pay when an employee has a baby.

How employers should treat overtime, commission, and bonus payments for holiday pay.

Regulations on overtime and avoiding excessive overtime.

Time off in lieu of overtime and how to avoid owing too much time at the end of the year.

How flexible working could provide a more cost-effective alternative to overtime.

Overview of how using part-time employees could reduce your dependency on overtime.

Health and safety issues when managing overtime.

Advantages and disadvantages of using overtime such as a more flexible workforce.

Overtime payment rates, call-out payments, and employment contracts.

Legal issues involved in managing overtime.

Key regulations that may affect your direct-marketing activities including the data protection act, and how to ensure your activities are within the law.

Benefits of using your database for marketing purposes, segmenting your customers by their purchasing behaviours and being aware of potential problems.

Types of direct marketing tactics available to businesses including; direct mail, leaflet drops, handouts, email marketing, telemarketing and SMS marketing.

Discover how direct marketing can help your business, allow you to focus on specific target markets, measure success, build relationships and gain new business.