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How employers can manage employee turnover with strategies to engage with, value and retain staff.

Different methods of obtaining the information you require on your customers, their buying habits and preferences, such as CRM and business libraries.

How learning about a customer's current supplier can help you, if you identify why the customer buys from a rival supplier you can work out how to better them.

Follow these simple tips in your business to prevent health issues like upper limb injuries and eye strain for workers who use a computer for long periods.

You have a responsibility to provide eyesight tests for employees who use display screen equipment and you may have to pay for glasses needed for work.

Assess health risks associated with computer workstations - physical layout, posture, special needs, rest breaks to ensure a healthy working environment.

Train employees in safe computer use including correct posture, technique and breaks and also ensure homeworkers work safely and are insured and are trained.

You have a duty to ensure that employees working on computers have a mix of activities and regular rest breaks to prevent health problems and injuries.

Monitor office conditions such as humidity, temperature, lighting and noise levels to ensure a healthy working environment for employees who use computers.

What standards your furniture must meet for a safe computer workstation and what your employees need to be aware of to work safely including posture.

What to consider before you buy a laptop for your employees to use, how to reduce the health and safety risks and the training you must provide by law.

Computer screens, keyboards and pointing devices must meet certain criteria to comply with to meet health and safety law and protect your staff from injuries.

Understanding your customers can help you improve your sales and marketing and offer them what they really want, ask questions like who, what, why and how.

Understand why customers need or want your product or service and your unique selling point (USP).

Promoting safe computer use, healthy workstations and frequent breaks in your workplace can prevent, eye problems, injuries and upper limb disorders to staff.

Identifying and managing the common hazards in your workplace which could cause staff or customers to slip or trip, including spills, cables and steps.

Your legal duty to appoint a competent person to advise on health and safety, including external sources of help and how to choose the right person.

The business environment, infrastructure and benefits of setting up a business in the Newry, Mourne and Down area

The business environment, infrastructure and benefits of setting up a business in the Causeway Coast and Glens area

Health checks can be an important part of meeting your health and safety responsibilities, businesses and agencies can use checks to protect agency workers.

Communication and instruction is essential for agency workers' health and safety, it is vital workers have the right training to safely carry out their jobs.

Shared responsibility for workers requires a co-ordinated approach to health and safety between the employment agency and the business using the workers.

Employers and agencies must include agency workers in risk assessments and both have certain responsibilities for carrying these risk assessments out.

User businesses and agencies share responsibility for agency workers' health and safety, duties depend on who the employer is and what the contract states.