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Find out how to safeguard your data if you're using payroll software and what data protection means for payroll.

How to write an acceptable telephone usage policy for your business to ensure that you include all the key terms.

Understand the potential challenges and risks of implementing customer relationship management systems, and how to avoid them.

Understand the importance of a customer relationship management (CRM) strategy and why you should create one for your business.

Common issues around installing, activating and upgrading business software, and the possible effects of hardware upgrades.

Consider these steps before investing in software: assess needs, document processes, shortlist options, and ensure proper licensing.

Explore the pros and cons of Software as a Service (SaaS) to decide if cloud applications suit your business needs.

Discover the differences between bespoke and off-the-shelf business software, and what it means to buy or create your own applications.

Discover how new software can boost productivity, streamline operations, cut costs, improve security and support business growth.

This short video tutorial explains some key considerations when assessing the IT needs of your business.

Understand the different types of software licences, how to comply with licensing terms and conditions, legal considerations and risks to your business.

Understand the importance of business software and its role in improving efficiency, cutting costs and maintaining control over your business.

Open source software offers many advantages to businesses, including lower costs, greater reliability and more security and control.

Introduction to copyleft, common types of open source licences, and the terms for using open source software in business.

Understand the hidden costs and other disadvantages of open source software, and the difficulties they can cause to business.

An overview of installation and maintenance issues you should consider when purchasing new IT hardware for your business.

What do network servers do, how they work and how to choose the right server for your business network.

How to decide which type of printer, scanner and multi-function device fits your IT needs.

How to choose between laptops and desktop computers for your business, and what are the advantages of PCs over portable devices.

Key components of computer hardware, and how to find the right hardware specification for your business.

How to decide if you should buy, lease or rent IT equipment for your business.

Advantages of buying new or upgrading computer hardware for your business.

How to assess your IT needs and get the right computer hardware to meet your business requirements.

An overview of the threats to your broadband, and the steps you can take to reduce the risks to your business.